Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with RSM UK. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.
Make an Impact at RSM UK
As the GVAT Client Process Excellence and Transformation Manager, you will be responsible for managing the client relationship in the end-to-end onboarding process for new clients, covering both indirect tax compliance and digital requirements such as e-invoicing and real-time reporting. Your work will include identifying and implementing process improvements, driving operational efficiencies, and leveraging AI technologies to enhance service delivery.
This position demands exceptional organisational skills, the ability to manage multiple cross functional projects simultaneously, and strong communication skills. You will play a central, cross-functional role—acting as the “spider in the web”— connecting various both internal and external stakeholders and ensuring seamless execution across processes.
You will make an impact by:
- Leading and coordinating the end-to-end onboarding process for new clients, ensuring alignment with global VAT compliance, e-invoicing, and digital reporting requirements.
- Managing client relationships: Acting as a trusted advisor to our clients, with an aim to grow the professional and financial relationship we hold with our clients.
- Acting as a strategic liaison between clients and internal teams, translating complex functional client needs into streamlined, scalable processes.
- Leveraging AI and emerging technologies to enhance client onboarding, compliance monitoring, and reporting capabilities.
- Collaborating cross-functionally with tax, technology, operations, and client service teams to deliver integrated solutions.
What we are looking for:
Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you!
We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:
Preferred qualifications and experience:
- Experience in the Indirect Tax transformation space.
- Good understanding of data transformation tools such as Alteryx, SQL and preferably Python.
- Good understanding of VAT and indirect taxes in a cross-border context.
Skills and competencies
- Collaborative team player: Works effectively across departments, geographies, and cultures to achieve shared goals.
- Client-centric mindset: Exceptional interpersonal skills with the ability to build trust, communicate clearly, and deliver tailored solutions to clients.
- Cross-functional stakeholder management: being able to form a bridge between, tax, finance, ERP and tech/data teams.
- Strong communicator: Fluent in both written and verbal communication, with the ability to simplify technical and regulatory language for diverse stakeholders.
- Tech-savvy: Comfortable with digital tools, process automation, and emerging technologies like AI in a compliance and reporting context.
- Change agent: Embraces transformation and thrives in a dynamic, evolving environment.
- Highly organised: Strong attention to detail with the ability to structure complex projects and documentation clearly and effectively.
- Analytical problem solver: Uses data-driven insights to identify root causes, assess performance, and drive process optimisation.
- Resilient and adaptable: Maintains focus and professionalism under pressure and adapts quickly to shifting business needs.
- Project management expertise is a plus: Skilled at juggling multiple priorities, managing timelines, and leading cross-functional initiatives.
What we can offer you:
We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.
- Hybrid and Flexible working
- 27 Days Holiday (with the option of purchasing additional days)
- Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
- Individual healthcare cover
- Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
Diversity and Inclusion at RSM
At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
