London, UNITED KINGDOM
About Us
As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own missions, products, and services. By joining InMotion Ventures 3, you'll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.
PIVOTAL
At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation, servicing, insurance, and tax; with one monthly payment, everything is taken care of.
THE OUT
At THE OUT, we've reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles, directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it's an experience.
Whether you're supporting PIVOTAL's car subscription model or working with THE OUT's luxury rental service, you'll be part of a team that's setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You'll have the chance to make an impact in two innovative, growing companies - all under one roof.
About The Role
With a direct reporting line to the Driver Onboarding Manager this role has full responsibility in ensuring we provide the high level of customer service our customers expect, they will be responsible for our enhanced vehicle movements.
We are seeking applications from candidates who enjoy speaking and dealing with customers, and providing exceptional customer service. As this role involves delivery and collecting cars the candidate must feel confident driving and talking about our cars.
In the long-term, this role has the potential to be a multi-brand role, working across both THE OUT and Pivotal in a similar capacity and becoming a specialist over both brands.
This role is based at the West London Carpark (W12). Also further opportunities at our West Midlands Hubs
Key Responsibilities
- Provide exceptional customer service and outstanding professionalism for both our brands
- Delivering and Collecting cars to customers based all over the UK
- Concierge and Hotel deliveries and Collections
- Movement of cars between our prep centres
- Membership bookings
- Adding/removing devices from our cars
- Supporting with new driver training and shadowing tasks as required
- Checking cars are in immaculate condition pre- and post-rental or subscription
- Provide excellent customer service with outstanding professionalism
- Maintain record logs to ensure a smooth running of operations
Takes ownership of customer needs and queries
Requirements
Skills & Experience
- Comfortable using apps on mobile devices
- Loves to engage with customers and delivers outstanding levels of service
- Is passionate and knowledgeable about the cars
- Can drive safely in dense urban areas and has experience driving large vehicles
- Has good communication and time management skills
- Maintains a professional appearance
- Comfortable with traveling by car and public transport around the UK
- Is available to work on weekends
Technical Requirements & Experience
Ownership of a full clean GB or EU driving licence held for a minimum of 5 years
Previous customer service experience for a luxury brand is desirable but must be able to demonstrate experience of exceptional Customer Service and have proven driver experience.
Successful applicants will be required to consent to an enhanced disclosure and barring service check (DBS)
2 years UK DL with less then 6 points
Benefits
What we offer
- Initially a one year contract
- 25 days annual leave plus bank holidays with an extra day for your birthday
- 2 additional discretionary days off to be used for volunteer work
- Competitive Salary with Discretionary bonus scheme
- Contributory Pension Scheme
- Health Care Cashplan
- Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars
By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF,
[email protected]) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client.
We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.
We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.
Here's a link to ourprivacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.
