Head of Billings & Credit Control

My client is looking for a Head of Billings & Credit Control to join the team.

Responsibilities:

• Reviewing and providing an assessment of the current processes’ in order to create a roadmap to move towards automation and overhaul the current manual processes.
• Work together with our transformation team to drive changes, implementations and improvements.
• Managing a team of credit controllers’ and billing specialists’.
• Being responsible for the end-to-end billing creation and cash collection process.
• Business partnering with division account managers’ to ensure timely billing and post billed collections – manage all stakeholders’ expectations during the billing and collection processes’.
• Ensuring accurate and timely completion of the monthly billing processes’ – bringing the number of days to complete this process down to facilitate a quicker monthly close overall.
• Managing cash collections and feeding this into the short term weekly cashflow.
• Develop policy and process documents in order for knowledge share to take place across the billing and credit control teams’.
• Manage the customer ticketing service and reduce the number of tickets open at any given time.
• Be a key point of contact during the audit for billing and credit control support.
• Driving a culture of continuous improvement and best practice processes.
• Develop and implement a vision for the billing and credit control teams’ and track against KPIs that you identify.

Qualifications:

• ACCA/CIMA or similar qualification.
• Have successfully managed a team previously through a significant period of change.
• A track record of strengthening and retaining a high performing team.
• Have experience developing and coaching a billing and credit control team, and ensuring the importance of communication between both teams’ is central to the success of the team.
• A strong background and previous experience of system migrations and implementations, as well as a track record of success in automating processes’ that were previously manual.
• Have excellent knowledge of collections and debt recovery strategies.
• Be able to demonstrate a downward movement in debt collection balances in previous roles.
• Have previous treasury management experience linked to predicting future billings, cash collection expectations and taking part in the cashflow forecasting process on a weekly basis.