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Location: London Heathrow Airport
Employment Type: Full-time, Permanent
Ready to elevate airport operations? As Head of Business Support, you will be the backbone of administrative efficiency, supporting leadership and driving impactful strategies for Swissport at London Heathrow. This role is ideal for an experienced operational manager with a strategic mindset, exceptional communication, and a proactive approach to stakeholder management.
Responsibilities
- Administrative Leadership: Deliver seamless administrative support to leadership, including managing complex rosters, tracking key metrics, planning resources, and ensuring smooth operations across the terminals.
- Stakeholder Engagement & Representation: Act as a primary representative at airline terminal committee meetings, engaging with key stakeholders, discussing operational challenges, and shaping solutions that drive output improvement.
- Process & Project Management: Oversee the implementation of new initiatives, coordinating resources, managing timelines, and ensuring process standards are met.
- Data-Driven Insights: Maintain critical operational trackers, consolidating data and providing insights for Power BI reporting. Collaborate with teams to transform data into actionable insights to enhance terminal performance.
- Operational Safety & Compliance: Review, interpret, and act on safety and compliance reports, identifying risks and ensuring alignment with safety protocols. Maintain awareness of safety margins and operational KPIs.
Qualifications
- Experience & Background: Proven experience in business support, operations management, or administration. Experience in aviation or similar fast-paced industries is preferred but not required.
- Analytical & Data-Oriented: Strong understanding of data management and analytics; experience using data to inform decisions, set benchmarks, and create impactful reports. Familiarity with Power BI or similar platforms is a plus.
- Financial Acumen: Demonstrated understanding of financial metrics such as revenue, margins, and KPIs, with the ability to interpret and apply this knowledge in support of business goals.
- Stakeholder Management: Skilled in building and managing relationships with various stakeholders, from internal teams to external clients and industry partners. Adept at maintaining professionalism and clear communication to foster strong connections and negotiate effectively.
- Communication Skills: Excellent communicator, able to adapt language and tone for diverse audiences and situations, demonstrating emotional intelligence and tact in all interactions.
If you're a strategic, adaptable leader with a passion for operational excellence, apply today to shape the future of business support at Heathrow.
