Head of DCO, Uber Eats - UK

London, England, United Kingdom

4/24/2025

About The Role

We are looking for an outstanding coach player to join our Delivery Commercial Operations EMEA team as the Sales Operations Lead for the UK. The Ideal candidate is passionate about designing and building creative solutions to our most complex problems. The DCO Lead partners closely with the General Manager, Head of Acquisition and Expansion, XFN leaders to assist in driving rhythm of business, predictability in reporting, analyzing business trends, devising local GTM strategies and leading growth initiatives. The ideal candidate has deep sales operations expertise, broad technical skills, strong financial acumen and analytical background. We are looking for an team leader experienced in GTM strategy and sales operations, who can assist GMs in running their day to day business, creating sales efficiencies, assessing sales performance, reporting on trends and patterns and leading cross-functional projects to drive operational improvements.

This role is responsible for standing up and managing a team of 3, supporting the commercial operating cadences, including forecasting, top deals review, Monthly or Quarterly Business Reviews, and other cadenced reporting and metrics. This role will drive the design of business requirements documents for improvements to our organizational tooling and processes, as well as design and execute experiments to drive growth or efficiencies.

What The Candidate Will Do

• Manage a team of three DCO analysts
• Lead the definition of the evolution, management, integration and implementation of sales support systems and processes to meet the rapid growth of the business
• Manage the development of continuously evolving forecast models using cutting edge methodologies.
• Own quantitative analysis of the performance of the sales teams
• Manage the weekly, monthly, quarterly and annual business cadences
• Develop and nurture strong relationships with sales, leadership, finance, HR, Strategy & Planning, deal desk and other stakeholders
• Lead special projects in and outside of their segment and territory
  
  

Basic Qualifications

• 8+ years supporting a divisional Sales Operations function with 100+ Account Executives and Sales Managers
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with business and cross-functional partners
• Prior experience working across multiple organizational functions, such as variable compensation, sales forecasting, quota setting, market segmentation, business development, and GTM strategy.
• Proven ability to define, refine, and implement sales processes, procedures, and policies to enhance operational efficiency. Pre-employment test and/or presentation may be required.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations, reports, and presentations.
• Excellent verbal and written communication skills, including the ability to deliver engaging presentations to stakeholders at all levels.
• Proven ability to influence with and without explicit authority, strong listening skills
• Track record of taking ownership, leading with data, diving deep without losing sight of the big picture
• Intermediate + proficiency in SQL, G-suites, and CRM tools such as Salesforce
• Highly organized multi-tasker, able to operate with a great degree of independence in ambiguous situations
  
  

Preferred Qualifications

• 8+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, or similar functions
• 2-3 years of experience as an Account Manager or an Account Executive in B2B environment
• Experience working in a high-growth B2B company
• MBA or higher degree in economics, math, business or similar discipline
• Ability to operate successfully in a lean, fast-paced organization
• Ability to scale quickly