Head of eCommerce Site Trading – 12 Month FTC (Maternity Cover)

London, England, United Kingdom

12/19/2024

Job Description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. We believe that what makes us different makes us stronger. So, add your voice. Make an impact. Find your fit — and your future.

About Our Team

The Trading function exists to co-ordinate the web strategy for Levi.com for the 15+ markets that are covered by this European team, across product, promo, category and content management, site experience and improvements including weekly reporting, and finally commercial results.

What You’ll Be Doing

As the Head of eCommerce Site Trading, you’ll lead the Site Merchandising and Content team, including 6 FTE’s and 1 intern. In this role, you will ensure the consumer experience remains at the heart of all decisions, leveraging deep business understanding, financial expertise, product focus to drive growth and profitability while delivering top-notch campaigns and digital contents across channels and countries. You will lead cross-functional initiatives, align multi-channel strategies, spearhead the omni-channel roadmap and alignment, foster a culture of innovation and excellence, and build a high-performing team to execute world-class go-to-market (GTM) strategies. This is an exceptional opportunity for a strategic leader to join us with a passion for delivering world-class consumer experiences and driving the future of ecommerce.

Key Responsibilities

Trading Leadership and P&L management

• Drive the ecommerce trading strategy to achieve and exceed revenue, margin, and profitability targets.
• Monitor and analyse performance metrics (e.g., sales, conversion rates, average order value, and customer retention) to identify opportunities and address challenges.
• Understand P&L top and bottom line dynamics, steer initiatives to support a profitable grow
• Steer the development of data-driven pricing, merchandising, and promotional strategies to optimize performance and meet customer needs.
  
  

Customer-Centric Consumer Experience

• Place the customer at the centre of all trading activities, ensuring seamless and personalized shopping experiences.
• Collaborate with UX/UI teams to optimize the digital customer journey, from discovery to purchase.
• Use insights and data to understand customer behaviour and adapt trading strategies to meet evolving preferences.
  
  

Stakeholder Management and Business Alignment

• Partner with cross-functional teams, including Marketing, Product, Merchandising, and Operations, to ensure cohesive strategy execution.
• Influence senior leadership with insights and recommendations to align ecommerce trading with broader business goals.
• Cultivate strong relationships with external partners, vendors, and marketplaces to enhance operational and commercial outcomes.
  
  

Merchandise and Product Focus

• Collaborate with Merchandising teams to ensure online assortments align with customer demand and market trends.
• Drive visibility and performance of hero products and key categories, balancing inventory, pricing, and promotional activities.
• Oversee product lifecycle management, ensuring availability and alignment with sales forecasts.
  
  

Omni-Channel Alignment and Roadmap

• Develop and execute an omni-channel roadmap to integrate online and offline experiences, creating a unified brand experience.
• Align promotions, campaigns, and customer journeys across all channels for consistency and efficiency.
• Drive cross-channel initiatives to maximize customer engagement and brand reach.
  
  

Innovation and Go-to-Market (GTM) Excellence

• Champion digital innovation by identifying and adopting emerging technologies, tools, and best practices.
• Lead the execution of GTM strategies for product launches and campaigns, ensuring maximum impact and alignment with trading goals.
• Drive a country-focus approach and mindset to capture any markets’ nuances and opportunities
  
  

Team Leadership and Development

• Build, mentor, and inspire a high-performing ecommerce trading team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear objectives, provide constructive feedback, and ensure team alignment with organizational priorities.
• Promote professional development and create pathways for team growth within a dynamic environment.
  
  

Essential

What we’re looking for:

• Significant experience in ecommerce trading, ideally within a fast-paced retail or consumer-focused organisation.
• Proven track record of managing and optimizing P&L performance.
• Strong financial acumen and data-driven decision-making skills.
• Expertise in consumer experience design and customer journey optimisation.
• Excellent stakeholder management skills with the ability to collaborate across multiple departments and influence senior leaders.
• Deep understanding of merchandising, product strategy, and inventory management.
• Experience in developing and executing omni-channel strategies.
  
  

Desirable

• Familiarity with ecommerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and analytics tools.
• Knowledge of digital marketing, CRM, and loyalty programs.
• Experience in global markets and ecommerce expansion.
  
  

Personal Attributes

• Consumer-first mindset with a passion for delivering exceptional experiences.
• Strategic thinker with a hands-on approach to execution.
• Adaptable and innovative, with the ability to navigate complexity and change.
• Collaborative leader with excellent communication and influencing skills.
• Results-oriented, with a focus on driving growth and fostering a high-performance culture.
  
  

Technical Knowledge

• Essential: Advanced Excel knowledge, Advanced User of Web Analytic Tools (E.g Google Analytics, Adobe Omniture, Quantum Metric).
• Preferred: Competent in Data Visualization tools (Eg. Tableau, Power BI). Understanding of Back Office Tools / CMS’s (E.g. SAP Hybris, Salesforce, etc).
  
  

LOCATION

London, United Kingdom

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.