Head of HR Global People Services (GPS)

About the Role:

The Head of Global People Services (GPS) role will lead a team that provides centralized HR services across the global organization to enable efficiency, standardization and cost optimization.

The key responsibilities of this role include:

• Develop a vision and strategy for the HR Global People Services function aligned to business priorities. Ability to connect operational objectives with strategic business goals
• Establish and monitor key performance indicators and service level agreements for the HR Global People Services team to drive efficiency and effectiveness. Ensure global consistency and standards of service
• Oversee the day-to-day operations of the global HR Global People Services Center including HR administration, tier 1 employee advice, simple policy interpretation etc. across multiple regions and countries
• Optimize global processes and policies to maximize automation and self-service options
• Partner with the HR Platforms team to implement global technologies and tools to enhance the service delivery worldwide
• Motivate, develop and lead a team of HR professionals to achieve KPIs and service excellence. Set clear direction and priorities to drive global consistency
• Build a customer service and solutions-oriented culture that operates globally
• Partner with HR leadership and business leaders across the global organization to understand their needs and determine how HR Shared Services can support them. Navigate regional and country-specific requirements
• Build trusted relationships and manage global stakeholders at all levels within an organisation
• Monitor global budget, costs and resources required to deliver quality service worldwide. Identify opportunities to reduce costs through global process and technology improvements
• Keep up-to-date with trends and best practices in global HR Global People Services and related technologies. Continually enhance the function's capabilities and service quality globally
• Promote a culture of continuous improvement, demonstrating agility to changing business conditions, resources, and technologies inside a complex global organization

Skills & Experience

• Bachelor’s Degree in Business Administration, HR or related field, MBA preferred
• Proven progressive global HR experience, including experience in a leadership role managing HR services team across multiple countries.
• Expert knowledge of HR technologies and driving digitization of people operations
• Deep experience with data analytics, reporting and performance dashboards
• Excellent relationship management and strategic planning skills
• Strong business acumen with ability to link HR to business objectives
• Excellent communication and interpersonal skills
• Experience implementing process excellence frameworks (Lean, Six Sigma, etc)
• Experience supporting large organizational restructurings resulting from mergers, acquisitions, divestitures, and broader operational shifts within the business