Job title: "Head of Internal and Supply Chain Communications"
Role reporting to: External Affairs Director
Directorate: External Affairs Directorate
Capability: Stakeholder Management
***Base site – London or Brimingham*** - (Hybrid working possible but working closely with senior leadership team so onsite preferred)
Base salary £67k up to £92k for Birmingham site – plus 20% flex fund on top of base!
Base salary £79k up to 100k for London site – plus 20% flex fund on top of base!
- Job purpose
This should clearly outline what the role is there to do, how it supports delivery and what is the scope of the role.
The purpose of this role is to design, implement, embed and lead an internal and supply chain communications and engagement strategy, aligned to strategic priorities, driving employee engagement and culture change, and promoting messaging around **** employee value proposition to attract and retain talent.
This is a key role working closely with the External Affairs Director, CEO, CEO Office and Senior Leaders in the business and across the supply chain on all elements of internal and supply chain communications and engagement including leadership and change communications.
Three direct reports - team of six in total.
- Role of Directorate and Capability
This section should outline the role of the department and the capability the role belongs to if applicable e.g. a project controls role sitting in Transport Systems e.g. Rail/freight
- **** Ltd is charged with both building and promoting **** and the External Affairs Directorate (EAD) function exists to deliver on this second duty.
Our purpose:
To enable the delivery of ****, the External Affairs Directorate manages relationships and communications with key internal and external stakeholders to:
- protect and promote **** reputation
- increase understanding, engagement and co-operation in the workforce
- build understanding, support, co-operation and advocacy for the delivery of **** and its benefits.
The strategic objectives of the External Affairs directorate are:
- Build support for the reset by increasing awareness, understanding, and advocacy for key themes including credibility, leadership, productivity and safety.
- Build support for the prize of the reset - the benefits of **** now and in the future - by increasing awareness, understanding, and advocacy for productivity and safety, boosting growth and better journeys.
- Demonstrate efficiency and control in the vital communications and engagement services we deliver for the business, by meeting our budgets and all contractual and corporate benchmarks and targets.
Capability (related to role):
- An internal and supply chain communications leadership role in the External Affairs Directorate leading the Internal and Supply Chain Communications team on all elements of internal and supply chain communications and engagement including leadership and change communications.
- Accountabilities/Responsibilities
What does the role do?
- Develop and deliver **** internal and supply chain communications and engagement strategy, building an inclusive culture aligned to **** strategic priorities and in support of wider business objectives.
- Act as strategic internal and supply chain communications advisor to the External Affairs Director, the **** CEO and the Executive and Senior Leadership Teams internally and across the supply chain.
- Support change and transformation communication activity across the business and supply chain to enable targeted, timely and engaging communications, helping to ensure we create the right culture to help **** Ltd achieve its objectives.
- Build relationships across the organisation and supply chain to gain buy in, support and sign off for internal communications activities, engagement activity and campaigns from the relevant Executive / Senior Leadership sponsor.
- Own all internal and supply chain communications channels and provide reporting on effectiveness.
- Develop and implement a crisis communications plan as and when required.
- Ensure all internal and supply chain communications content is accessible, consistent and aligned to strategic business priorities and corporate KPIs.
- Build and manage relationships with **** supply chain to ensure consistency and alignment of all internal communications across the project.
- Lead Internal and Supply Chain Communications team of five permanent members with interim staff as required.
- Identify, procure and contract manage **** engagement, internal and supply chain communications partnerships.
- Promote **** Employee Value Proposition to drive positive staff engagement.
- Oversee all annual engagement activities, including **** engagement survey and values related activities.
- Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
- Required criteria
Skills:
Specific skills required to undertake the role.
- The ability to develop and deliver engaging internal and supply chain communications messaging, aligned with strategic business objectives across a range of communications channels to a wide and varied audience.
- The ability to produce and present information to a variety of stakeholders and to engage and respond to queries and requests in a way that fosters collaboration.
- The ability to influence and negotiate with senior stakeholders.
- The ability to conduct research, analyse data and apply insight in the development of an organisation’s narrative and corporate internal and supply chain messaging.
- Ability to grasp, understand and promote complex and sensitive issues in a persuasive way to different audience groups.
- The ability to plan, execute and complete projects to agreed deadlines and required quality standards.
- Ability to work in an organisation that is consistently evolving.
Knowledge:
E.g. Level and type of qualification and / or experience required to undertake the role.
- Working knowledge of leading the development, delivery and measurement of best practice internal and supply chain communications and its role in enhancing business performance.
- Working knowledge of new and emerging internal and supply chain communications tools, techniques and channels as well as evaluation techniques and practices.
- Working knowledge of internal and corporate crisis communications planning and activation scenarios.
- Knowledge of change management practices, tools and techniques.
- Knowledge of best practice employee engagement processes.
- Knowledge of public affairs, media relations, corporate communications, community engagement, social media and campaigns.
Type of experience:
E.g. The level of complexity and type of work typically undertaken in previous roles to perform and achieve expectations in this role.
- Experience at senior leadership level of developing, leading and evaluating internal and supply chain communications and engagement across a complex organisation.
- Experience at senior leadership level of designing and delivering comprehensive, evidenced based internal and supply chain communication and engagement strategies aligned to business objectives.
- Experience at senior leadership level of providing strategic communications advice and support to executive directors and senior leaders in large, matrix organisations.
- Experience at senior leadership level of delivering high quality internal and supply chain communications and engagement to agreed deadlines.
- Experience at senior leadership level of managing internal and supply chain communications and engagement in crisis and / or major incident communications.
- Experience of designing, writing and producing content for a wide range of internal and supply chain communications channels.
Behavioural competencies (not to be removed):
The post-holder is expected to behave at all times in a manner consistent with ****’s
- Health and Safety strategy and principles
- Company values
- Leadership framework (line managers)
- Decision making
The post holder can decide the following:
- Strategic advice to senior & executive leaders.
- Allocation of resource and the appropriate response to internal and supply chain communications and engagement requests from across the business and supply chain.
- The **** narrative, and appropriate use of ****’s corporate identity, visual assets, and tone of voice relating to internal and supply chain communications.
- Budget and spend decisions up to £1m.
The following decisions are referred for approval:
- Budget and spend decisions over £1m.
- Dimensions & Complexity (Budgets, Contracts and People)
Please include approximate team size and any contracts or budgets the role are directly accountable and what level of influence they have on how the budgets are managed.
- Management of a team of five permanent staff and up to two interim staff as required
- Management of a budget up to £1m
- Contract management
- Large, complex senior stakeholder group
- Fast paced, changing environment
This job description does not form part of any contract of employment and maybe amended at any time.
