Head of IT

Head of IT

About Us:

Market Financial Solutions (MFS) is a leading independent bridging finance provider based in the

United Kingdom. With a strong presence in the market, we specialise in offering fast and flexible

bridging loans and buy-to-let mortgages to our valued intermediaries and clients.

Role Purpose:

We are seeking a dynamic and forward-thinking Head of IT to take full ownership of our

technology environment. This is a key leadership role responsible for defining, building, and

running the company’s IT function—from strategic planning and governance to day-to-day

operations and support.

As a player/manager, the Head of IT will be equally comfortable setting high-level direction and rolling up their sleeves to resolve issues, implement systems, or support internal stakeholders. They will lead and develop a capable in-house team and manage a network of external technology vendors and service providers.

The successful candidate will have a strong generalist IT background with specific knowledge of Salesforce and MuleSoft, along with expertise in IT operations, infrastructure, governance, cyber security, and service delivery.

Key Responsibilities:

IT Strategy & Leadership

• Define and implement the overall IT strategy & roadmap in alignment with company goals

and growth plans

• Oversee and develop the company IT roadmap, in line with the changing needs of the

business or markets

• Build and lead the internal IT function, developing a high-performing team and effective

operating model

• Oversee the companies’ Salesforce strategy and associated projects

• Establish IT governance, policies, and procedures, including security protocols, data

protection, business continuity, and compliance

• Champion innovation, digital transformation and continuous improvement across all IT

systems and processes

Technology Operations, Infrastructure & Systems Oversight

• Oversee the performance, security, and reliability of all IT systems, applications, and

networks & Optimise system ‘up’ time performance, reliability and scalability with each action and step

• Own the internal use and evolution of Salesforce and MuleSoft, ensuring both platforms

are optimised and integrated effectively

• Manage software development, configuration and integration across the business –

Ensuring that each step allows for scalable growth towards ultimate objectives

• Ensure efficient support for users, covering hardware, software, cloud services,

connectivity, and enterprise applications

• Create and oversee an efficient and effective employee/desktop support model to ensure

the business remains productive and impactful, avoiding down time and issues

Cyber Security & Risk Management

• Develop, implement, and enforce a comprehensive cyber security strategy, including

policies, standards, and procedures to protect the organization's systems, data, and digital

assets

• Lead the creation and maintenance of incident response and disaster recovery plans,

ensuring the business can respond quickly and effectively to security events or system

outages

• Conduct ongoing risk assessments and vulnerability analyses across infrastructure,

applications, and third-party providers, identifying and addressing potential threats before

they impact operations.

• Oversee the selection, deployment, and management of security technologies, including

but not limited to firewalls, endpoint detection and response (EDR), multi-factor

authentication (MFA), encryption, SIEM, and intrusion detection/prevention systems

(IDS/IPS).

Data Management & Analytics

• Lead the development and enforcement of robust data governance policies, ensuring data

is accurate, secure, and used responsibly across the organisation

• Establish frameworks for data quality assurance, data lifecycle management, and

metadata standards.

• Oversee data integration strategies across enterprise platforms—including Salesforce,

MuleSoft, and other core systems—to ensure seamless data flow and accessibility

• Drive the adoption and effective use of business intelligence (BI) and analytics tools,

enabling real-time and strategic decision-making across departments

• Collaborate with business units to understand reporting needs, translate them into

technical solutions, and deliver actionable insights through dashboards, KPIs, and data

visualisations

IT Procurement, Vendor & Partner Management

• Lead the evaluation, selection, and ongoing management of third-party IT vendors,

service providers, software suppliers, and hardware partners

• Establish clear vendor performance metrics, service level agreements (SLAs), and

escalation processes to ensure accountability and quality of service

• Take ownership of all IT-related contract negotiations, renewals, and licensing

agreements—balancing functionality, compliance, and cost-effectiveness

• Collaborate with finance teams to manage IT budgets, forecast spending, and implement

cost-saving measures without compromising service quality or security

• Develop and maintain an accurate inventory of all IT assets, licenses, and vendor

relationships, ensuring timely renewals and appropriate usage tracking

• Oversee procurement processes for hardware, software, and services, ensuring alignment

with company policies, strategic priorities, and scalability needs.

• Ensure vendor compliance with security, data protection, and regulatory standards,

especially where third parties have access to critical systems or data.

Role Requirements:

Essential:

• Proven experience in a senior IT leadership role (e.g., Head of IT, IT Manager, or similar)

• Strong knowledge of IT operations, infrastructure, security, and service management

• Hands-on understanding of Salesforce and MuleSoft within a business environment

• Experience growing & managing internal teams as well as third-party IT service providers

• Demonstrated success in building IT teams, processes, and governance from the ground

up.

• Excellent problem-solving, leadership, and communication skills

Desirable

• Relevant certifications (e.g., ITIL, CISSP, Salesforce Administrator, MuleSoft

certifications).

• Experience working in fast-scaling, multi-system environments.

• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and modern workplace

tools (e.g., Microsoft 365, endpoint management).

Why Work for us?

• Be Part of a Dynamic and Growing Company
• Annual salary review & regular appraisals
• Bonuses and Incentives
• Enhanced Maternity and Paternity Leave Package
• Exclusive Employee Discounts at Leading Retailers (covering groceries, technology, and holidays)
• Ongoing Staff Training and Development Opportunities
• Private Medical Health Care with Vitality
• Life Insurance Coverage
• Additional Day Off to Celebrate Your Birthday
• Engaging Work Networking and Team Building Event

Next Steps:

Ready for an exciting career move? Hit ‘apply’ to express your interest, and if your CV aligns with our requirements, expect a call from one of our team soon to discuss this fantastic opportunity further.