Head of Local Finance

Join Us in Shaping the Future of Local Financial Leadership at Citizens Advice

Fixed Term Contract until 31 December 2025

Location: Blended between office and home (England and Wales). Time in office negotiable.

£69,664 plus £3520 London allowance if applicable

At a time of significant transformation, Citizens Advice is looking for an exceptional Head of Local Finance to lead and drive forward the evolution of our finance services to the local network.

This role sits at the heart of how we support and collaborate with local Citizens Advice offices, ensuring they are equipped, informed, and resilient to meet both current and future financial challenges.

As we roll out our Target Operating Model and pursue strategic change aligned with our Advice Strategy and Sustainability Objectives, you will be central to leading service improvement, boosting collaboration across national and local teams, and keeping our people engaged and on board.

What You’ll Be Doing:

• Driving the transformation of local financial support and engagement, ensuring alignment with national strategy.
• Collaborating across teams, including Business Development, National Finance, Network Strategy, and Change to co-create financial systems that promote modern, sustainable services.
• Leading the development of tools, frameworks, and insights that build understanding of financial variation and promote equitable, strategic decision-making.
• Supporting the growth of local financial leadership and capability, ensuring services are empowered to manage diverse income streams and long-term financial planning.
• Overseeing the collection and transparent reporting of financial health data across the network.
• Providing responsive, high-quality support to local services facing major funding challenges.
• Embedding a consistent, effective and strategic approach to financial risk identification and mitigation.

What We’re Looking For:

• A strategic leader with a strong background in finance, transformation, and stakeholder engagement.
• Experience in shaping and delivering complex organisational change, ideally within a federated or networked structure.
• A deep understanding of financial sustainability, risk management, and funding strategy in public or third sector contexts.
• Strong interpersonal skills and the ability to build trust with a diverse range of stakeholders, from local offices to national teams.

Why Join Citizens Advice?

We offer a supportive and inclusive workplace where your leadership will directly impact our ability to serve communities across the country. You’ll join a committed team at a pivotal time, with the opportunity to make meaningful change.

Please apply with your CV and cover letter detailing the below essential criteria:

• Qualified accountant (CCAB) or significant equivalent experience
• Strong people management skills with demonstrable experience of leading and motivating teams during periods of change.
• Significant experience in managing financial and operational processes in a customer-facing organisation
• Strong people management skills with demonstrable experience of leading and motivating teams, particularly during periods of flux, and keeping teams engaged during significant periods of change.
• Experience of providing strategic advice and delivering change in complex and fast-moving environments
• Experience in managing and delivering successful change in a business environment, with demonstrable ability to take the lead in improving processes and ways of working within a team and with other teams.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.