Head of Monitoring – DeHavilland Cymru

Helio Intelligence is the leading political intelligence group in the UK and EU. Our brands include DeHavilland, a trusted name in policy monitoring and stakeholder management; NewsDirect, which provides devolved nation monitoring in Scotland, Wales, and Northern Ireland; and Forefront Advisers, which delivers intelligence-led political insight for investors and senior public affairs professionals. 

With over 800 clients across the UK and EU, we support blue-chip corporates, charities, public sector bodies, consultancies, and membership organisations. As we invest in the next generation of political intelligence services, we're combining cutting-edge AI with human expertise, ensuring our clients receive accurate, timely, and insightful analysis with compliance and governance at the core. 

This is an exciting time to join the business and lead our Wales policy team ahead of a pivotal period for Welsh politics, including the Senedd elections in 2026. 

About the Role 

As Head of Monitoring - DeHavilland Cymru, you will lead our Wales-focused policy team, manage a small client portfolio, and ensure we deliver a high-quality, value-driven service. You will work closely with the UK Policy and Service Manager, other Heads of Monitoring, and Lead Analysts to manage daily operations and deliver best-in-class monitoring, briefings, and alerts. 

This is a hands-on role combining people management, content delivery, client engagement, and strategic input. You’ll also work alongside our commercial team to support retention and drive new business growth. 

Key Responsibilities 

Team & Service Management 

• Lead the day-to-day running of the DeHavilland Cymru policy team, including line management of policy analysts. 
• Ensure the consistent delivery of high-quality service, including monitoring, live coverage, alerts, and briefings. 
• Work with the Service Manager and Head of Content on operational improvements and service innovations. 
• Attend daily and weekly meetings to brief senior leaders on issues, team performance, and developments. 

Client Delivery & Stakeholder Engagement 

• Provide timely political intelligence and analysis to a portfolio of clients. 
• Use policy knowledge and client insight to produce briefings, reports, alerts, and content across formats. 
• Build strong client relationships through proactive engagement, regular check-ins, and content-led conversations. 
• Represent DeHavilland Cymru at events and stakeholder meetings. 

Strategic Input & Commercial Support 

• Use analytics and feedback to improve client engagement and satisfaction. 
• Work closely with the commercial team to support renewals, trial periods, and new business opportunities. 
• Support training, onboarding, and service development initiatives across the wider content team. 

Your Experience & Skills 

• Minimum 3 years' experience in a political, public affairs, or policy-focused role. 
• A strong understanding of Welsh politics and the devolved political process. 
• Excellent communication skills and confidence in client-facing environments. 
• Proven ability to manage multiple tasks and meet deadlines. 
• Team-oriented, with a positive attitude and a growth mindset. 
• Experience managing people would be desirable 
• Educated to degree level in political science or a related discipline. 

Additional Information 

• This is a hybrid role with remote working and a requirement to attend the Cardiff office at least once per month. 
• Some travel to stakeholder meetings and external events may be required.