Job Advert
Are you looking for the next step in your career in Continuous Improvement?
Do you want a leading role to build and lead the CI development and delivery, of operational excellence initiatives and strategy at scale across the organisation?
If so, you may be interested in our new Head of Operational Excellence role!
What’s on offer?
Not only do we offer a competitive salary of £89,000 with excellent benefits, we also firmly believe that your postcode should never be a barrier when it comes to finding the
pawfect role – that’s why we’re flexible on your working location. At Animal Friends, you can choose to be based remotely within the UK, within our Amesbury office, or hybrid (a mixture of both)
What you`ll do
To give you an idea what to expect, you`ll be:
- Developing and delivering the operational excellence strategy, working with the senior leadership team to ensure initiatives are aligned to the organisation’s strategic objectives and business plan targets
- Ensuring the initiatives are delivered in line with regulatory requirements and support the delivery of good customer outcomes in line with Consumer Duty
- Using continuous improvement methodologies and best practices to analyse and optimise business processes
- Fostering a culture of continuous improvement and innovation across the organisation, underpinned by the delivery of training/workshops, building capability and awareness of continuous improvement methodologies across functions
- Providing leadership and guidance to the operational excellence team, ensuring development and retention of talent
- Leading cross functional teams to identify, prioritise and successfully deliver continuous improvement initiatives
- Establishing an MI framework to track, evidence and report on the impact of operational excellence initiatives
- Conducting regular assessments of operational performance, applying a data led approach to identify initiatives to address gaps and inefficiencies
Who You Are
- Hold a Black Belt Lean/Six Sigma qualification
- Experienced leading operational excellence or change teams, delivering business or process change/ transformation.
- Experienced working within a regulated environment (ideally FCA)
- Adaptable, with experience of navigating complex and changing environments.
Why choose Animal Friends
Animal Friends has been supporting UK pet owners for more than 25 years with our comprehensive and meaningful pet insurance. We are not only an award-winning business but one of the largest pet insurance providers in the UK. But we’re not like other leading UK pet insurers, we were built to be unmistakably different – giving back to incredible animal welfare and conservation charities, at home and around the world, as they fight to support and care for vulnerable pets, wildlife, and habitats. So far, we’ve helped support over 800 charities and conservancies across the UK and worldwide and donated over £8.5 million and continue to use our voice and platform to fight for positive change. We believe that even the smallest act can make a big difference.
We understand that our success is only possible because of how we work together, which is why our company values of being
courageous, kind-hearted and passionate are the heart of what we do – and we simply wouldn’t be who we are today without our colleagues, who embody these values every day.
We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.
What You’ll Get
We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:
- 25 days annual leave, which increases with service, plus bank holidays
- A day off for your birthday
- One paid day off per year to volunteer with a UK-registered animal charity of your choice
- Access to 50% off insuring pet companions with Animal Friends
- Free access to our expert vet partner, Joii Pet Care, for your cat and/or dog
- Your mental and physical health is incredibly important to us. That’s why we offer discount on gym membership, access to a dedicated Wellbeing Hub and a healthcare cash plan / private medical insurance and Group life assurance.
- We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
- Most importantly, you’ll be working with, and supported by, a team of courageous, passionate, and kind-hearted individuals – we might be biased, but we think that they’re a pretty pawsome bunch!
Inclusion, Diversity and Belonging at Animal Friends
At Animal Friends, we take inclusion seriously. This means nurturing a culture that respects everyone as an individual and values the unique perspectives we all bring through our background, characteristics, and lived experiences.
We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.
Our recruitment process
As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Department
Operations
Contract type
Permanent
Hours
37.5
Salary
up to £89000
