Head of Operations and OCC

London, England, United Kingdom

12/11/2024

Swissport, the global leader in aviation services, is seeking a dynamic and experienced Head of Operations and OCC to oversee our ground handling operations and Operations Control Centre. This is an exceptional opportunity to lead within a fast-paced, high-impact environment where safety, efficiency, and customer satisfaction are paramount.

About Swissport

With a presence in over 300 airports across 50 countries, Swissport provides the aviation industry with unrivalled ground services and cargo handling solutions. Our commitment to excellence drives every aspect of our business, from the planes we service to the people who rely on our expertise.

The Role

As the Head of Operations and OCC, you will have end-to-end responsibility for ensuring operational excellence across our stations. Reporting to senior leadership, you will play a key role in shaping strategies, implementing policies, and managing teams to achieve outstanding results. This role is pivotal in maintaining our position as a trusted partner to airlines and the broader aviation community.

Responsibilities

• Leadership and Strategy: Provide strategic direction and operational oversight for all ground handling activities and the Operations Control Centre (OCC).
• Operational Excellence: Ensure the seamless delivery of services, meeting or exceeding all performance, safety, and quality standards.
• Team Management: Lead, motivate, and develop large, diverse teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Safety and Compliance: Guarantee adherence to all regulatory requirements, industry best practices, and Swissport’s internal safety and quality standards.
• Performance Optimization: Develop and implement performance monitoring tools to identify trends, optimize resource utilization, and enhance operational efficiency.
• Stakeholder Engagement: Collaborate with airlines, airport authorities, and internal teams to ensure alignment of goals and effective service delivery.
• Crisis Management: Manage and respond to operational disruptions, maintaining high levels of service and customer satisfaction under pressure.
  
  

Qualifications

The ideal candidate will be an accomplished leader with a proven track record in operations management. You will bring the ability to navigate complex challenges, inspire high-performing teams, and deliver exceptional results in a demanding environment.

Essential Skills and Experience:

• Extensive leadership experience in operations management, preferably within aviation, logistics, or a similar fast-paced industry.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Demonstrated ability to manage large teams, budgets, and resources effectively.
• Deep knowledge of regulatory frameworks and compliance requirements within the aviation sector.
• Excellent communication, negotiation, and stakeholder management abilities.
• A proactive mindset with a focus on innovation and continuous improvement.
  
  

Take the next step in your career and join a company that powers the aviation industry worldwide.