Head of Operations Transformation (Workspace; Facilities)

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

Head of Operations Transformation - The role:

As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives - with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation.

• Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites.
• Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency.
• Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally.
• Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services - from building management systems (BMS) to workspace booking and visitor management platforms.
• Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery.
• Monitor and report on progress, including improvements in cost savings, operational resilience, environmental and employee experience metrics.
• Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs.

Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer.

Head of Operations Transformation - What we're looking for:

• At least ten years' experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations.
• Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments.
• Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design.
• Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making.
• Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity.
• Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites.
• Strategic thinker with a proactive, solutions-driven approach, ready to lead cultural and behavioural change on a global scale.

Head of Operations Transformation - What's on offer:

This role is based at the Linklaters London office with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services.

Family & Lifestyle

• Electric car and cycle to work schemes.
• Emergency family care
• Additional holiday/birthday leave.
• Maternity/paternity/shared parental leave.
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)