Network Rail

Head of Professional Services

Company
Location
Manchester, England, United Kingdom
Posted At
4/15/2025
Advertise with us by contacting: [email protected]
Description
Location

Manchester, GB

Department Name

EM HRSS (348103) G5

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

To support to be your best, we offer excellent benefits, including:

🌞 Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

✨ Pension schemes.

πŸš‚ Up to 75% subsidy on rail season tickets to travel to and from work

πŸš‚ 75% off leisure travel for you and your family (subject to terms and conditions)

🎟 ️ Interest-free travel loan for train and car park season tickets.

🎟 Financial Wellbeing like Mortgage advice and 6 month free access to Nous a digital service to help manage your household bills

🎁 Discounted shopping instore and online through the Edenred platform

🎁 Discounts at stations with your Network Rail pass.

🎁 Civil Service Sports Council (CSSC) membership where you and your family for a monthly cost can enjoy days out at discounted prices to theme parks, museums and heritage sites and more!

🌍 Flexible/hybrid working arrangements.

πŸ•Š ️ Volunteer leave to make a positive impact.

❀ Healthcare Scheme.

❀ Wellhub for a monthly cost offering access to Gyms, Fitness classes and more!

❀ Cycle to work scheme

🧸 We offer generous maternity and adoption leave to support our employees during significant life moments

Brief Description

About our Team

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

What will you be doing?

As the Head of Professional Services, you will be responsible for leading the Professional Services department which encompasses procure to pay, order to cash, reporting, energy bureau, employee records in accordance with statutory, regulatory, contractual, customs & excise and group policy and regulations. Reporting into the Head of Shared Serivces and as part of the Shared Serivces Leadership team, you will also play a part in developing our Shared Service strategy and culture.

Team co-located in Manchester and Milton Keynes.

About The Role (External)

Sound interested?

This a varied role where no two days will be the same and here are just some of things you will be getting involved in

  • Leading the Professional Services team through significant change driven by the upcoming formation of Great British Railways. A program to bring the railway industry together under public ownership.
  • Leading the professional service teams to expedite all supplier payments and TOC compensation payments out of Network Rail in an efficient and controlled manner.
  • Leading a team in their collection of all Property, Infrastructure and Track Access Billing payments due to Network Rail in a timely manner minimising aged debt.
  • Leading the delivery of standardised and business ad hoc reporting. Support internal shared service reporting, develop a strategy for shared services to leverage Power products to offer uses insight as well as data.
  • Demonstrating engaging leadership, embedding a β€˜can do’ culture where individuals are empowered to take personal ownership for professional service delivery.
  • Leading the compliance and assurance of professional standards in line with Network Rail governance verifying the relevant standards across each of all professional processes
  • Leading and setting the strategic direction for continuous improvement projects within professional services delivering benefit realisation.
  • Setting, review and sustaining service level agreement (SLA) obligations in line with cost, quality and control requirements. Identify and manage improvements of all services through simplification, standardisation and automation to achieve key KPIs.
  • Leading a review of all departments within professional services, working with procurement stakeholders identify back-office activity that enables procurement partners to focus more time on contract negotiations. Establishing performance goals, allocating resources and direct the development and maintenance of policies, procedures and processes.
  • As a member of the leadership team, you will offer direction, whilst defining / designing and delivering local process / system changes to improve the Professional Services operation in Shared Services. You will also own elements of the shared service strategy identifying and implementing best practice to continually drive performance and improve the culture across all shared services teams.


Ideally we would like you to have

  • Full qualification of CIMA, ACCA or ACA (chartered)
  • Shared Services leadership experience in a fast paced, high-volume environment
  • Experience of managing multi disciplined teams greater than 50 FTE in size
  • Able to demonstrate track record of inspirational leadership, motivating large multi-disciplined teams to achieve stretching goals
  • Evidence delivery continuous improvement programmes / developing a self-sufficient culture
  • Exceptional influencing, networking and stakeholder management skills at senior organisational level in a complex regulatory environment
  • Excellent engagement, analytical and communication skills
  • ORACLE eBusiness Suite experience


A copy of the Job Description is attached to this vacancy

How To Apply (External)

Role Title: Head of Professional Services

Salary: Β£85,395 to Β£97,991 per annum plus Β£6,000 Car Allowance and Healthcare

Closing date: 25/04/2025

Contract Type: Permanent

Location: Hybrid 2/ 3 days a week in Manchester Square One

Click apply now to apply.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

  • Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
Advertise with us by contacting: [email protected]
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