Head of Professional Services - Enterprise

Come and be yourself with us!

Being a Bobber means bringing your whole self to work—whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

Our team is growing, and we're looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You'll help ensure every interaction with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience.

About Us:

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."

What we are looking for

We require an experienced Head of Professional Services to lead the Hibob Enterprise Implementation function in EMEA. With a deep understanding of delivery standards and excellence in providing implementation and supporting services to Enterprise, multi-national customers. This role will lay the foundation for delivery standards for Enterprise delivery and transformative services globally.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Extensive expertise in Enterprise Delivery and transformational services

• Knowledge of end-to-end service delivery, including implementation and post launch value-added services

• Proven track record of achievement and exceeding departmental KPIs

• Overseeing and acting as the Project Sponsor on complex projects spanning multiple month

• HR Technology, Payroll or similar system implementation experience along with integration to other HR/Payroll/Finance systems

• Managing hybrid delivery teams

• Strong project management and project governance expertise

• Cross-functional collaboration and communication

• Continuous improvement mindset

• Develop and lead the Enterprise Implementation Team based out of EMEA, who will implement HiBob to our largest accounts

• Define and continually improve the Enterprise delivery methodology to bring high value to our customers

• Oversee the successful delivery of all Enterprise delivery projects

• Collaborate with other Professional Services and Customer Experience leaders to deliver a seamless experience to our customers

• Build positive partnerships with cross-functional teams to support correct positioning of services and delivery execution

• Contribute to strategy and direction as part of the Global Customer Services leadership team, leading global and local initiatives to improve our business performance

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder

• Cash allowance for health insurance

• Annual vision allowance

• Annual Headspace subscription and wellness benefits

• Travel support (cycle scheme and season ticket loans)

• Hybrid working from day 1

• Work from home allowance - to get your home office set up!

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

• 2 Social Impact days per year for volunteering

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• Pension scheme auto-enrolment from day 1

• Fun company and team social events (locally and virtually with our global teams)

• We love birthdays - take the day off and receive a special gift

• If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model ***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.