Head of Quality

Canterbury, England, United Kingdom

4/16/2025

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

The Head of Quality is a senior leadership role focused on embedding a values-driven, learning-oriented approach to quality across the organisation. This role ensures quality is integrated into everyday practice—supporting regulatory compliance (CQC, PSIRF), driving continuous improvement, and fostering a culture where quality feels natural and empowering rather than a compliance task.

Working closely with clinical, operational, and leadership teams, the Head of Quality will lead clinical governance, oversee audits and service reviews, and use data in accessible ways to support reflection and growth. They will champion inclusive, co-produced quality initiatives, promote safe and effective care, and develop practical tools and training that enable teams to engage meaningfully with quality in their day-to-day work.

Principle duties and responsibilities will include but not limited to:

• Lead the ongoing implementation and integration of our clinical governance model. Ensure governance feels natural, with everyone understanding their role in improving quality and safety.
• Ensure CQC requirements are met and woven into the fabric of our daily operations rather than feeling like a compliance task.
• Lead a collaborative, developmental audit programme that reflects the needs of clinicians and service managers. Focus on progressive learning, not just checking boxes.
• Empower teams to run quarterly Service Health Checks as a way to reflect on progress, celebrate success, and identify areas for improvement.
• Collaborate closely with clinical leads, prescribers, and service managers to improve clinical report quality, medication safety, and care pathways.
• Use thematic reviews to reflect on mistakes or incidents in a positive, learning-focused way. Ensure the learning from incidents is shared and celebrated, not hidden.
• Foster a learning culture: Create an environment where quality is not a task, but a part of how we engage with our work, our clients, and each other. Quality becomes an instinct, built into every conversation and action.
• Develop tools, training, and resources that support teams to naturally integrate quality practices into their day-to-day roles. Ensure the tools are practical and reflective of the real challenges and pace of clinical practice.
  
  

Person Specification

• Experience in clinical governance or quality improvement, but with a practical approach that aligns with our culture and team dynamics. We want someone who understands that quality is not a tick-box exercise, but a way of life in a fast-paced, client-focused environment.
• Experience in mental health or neurodevelopmental services, ideally with a strong understanding of diagnostic processes and prescribing pathways (especially ADHD). This will allow you to speak the same language as clinical teams and understand the pressures they face.
• A passionate advocate for learning cultures: You know how to make quality feel like a learning opportunity instead of a compliance burden.
• A strong understanding of CQC and PSIRF frameworks, but with the ability to translate these into actionable, real-world steps for clinical teams.
• Confident in using data, but able to present it in simple, human ways that empower teams to make improvements. Data should be seen as a tool for reflection, not as something imposed.
• Proven track record of leading teams and projects in a way that builds collaboration, ownership, and engagement.
• Strong communication and interpersonal skills – you must be able to bridge the gap between clinical, operational, and leadership teams.
  
  

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.
  
  

Benefits Include

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.
  
  

Additional Information / Contacting Us

• For further information please email [email protected] or call the Psicon Recruitment Team on 01227 202155 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.