Head of Transformation Management Office

Warrington, England, United Kingdom

6/4/2025

Head of Transformation Management Office

Salary - Competitive

Work Type - Hybrid

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society

.We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves

.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part o

f.We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution

."
Benef

• its
  A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holi
• daysA competitive pension scheme with up to 14% employer contribution, 21% combined, and life c
• overUp to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievem
• ents£5,000 cash car allow
• anceA comprehensive healthcare plan through our company-funded sc
• hemeMyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscript
• ionsBest Doc
• torsSalary Fin
• anceWealth at Work cou
• rsesDeals and disco
• untsEVolve Car Sc
• hemeEmployee Assistance
• PlanMental health first ai
• dersShar
• eBuyMORE Choices flexible bene
• fitsEnhanced parental leave sch

emes
Job Pu

rpose
We are excited to share the set up of a central transformation function to support change and transformation activities across United Utilities to aid our stronger, greener, healthier North West strategy. An evolving pipeline of projects has opened up an opportunity for a Head of Transformation and Change to lead the strategic oversight and delivery of the Transformation Management Office, enabling the successful delivery of change across the organisation. This role ensures robust governance, prioritisation, planning, and performance across a diverse change portfolio and offers an exciting opportunity to make a real impact by bringing together a cohesive and integrated operating model that drives transformation outcomes, accelerates delivery, and builds organisational capab

ility.
Accountabilities & Responsib

ilities
Strategic Leadership & Go

• vernanceDefine, lead, and embed a Transformation Management Office model that supports the execution of strategic change aligned to corpora
• te goalsOwn and ensures that appropriate governance, decision-making frameworks, and standards are in place across all change

activityPeople Leadership & Operati

• ng ModelLead and inspire a multidisciplinary team covering Business Change, Business Analysis, PMO and Resource Ma
• nagementDrive clarity of roles, responsibilities, and ways of working across change functions, ensuring integration with wider busine

ss unitsBusiness Change & R

• eadinessOversee the design and delivery of business readiness strategies that maximise adoption and embedment of new processes, systems, and be
• havioursEnsure user impact assessments, training, communications and sustainment plans are effectively d

eliveredPortfolio Planning & Delivery

• SupportProvide consistent frameworks to support strategic portfolio, delivery and resource planning, including robust business case dev
• elopmentMonitor delivery milestones, progress, and resource allocation across the strategic portfolio, escalating risks and opportunities a

s neededStakeholder Engagement – Strategic P

• ortfolioAct as a trusted partner to senior leaders across the business, challenge, and assurance on transformation
• deliveryBuild and maintain strong cross-functional relationships to ensure change is well coordinated and owned across dep

artments
Technical Skills & E

• xperience
  Significant experience leading a Portfolio Office or similar change function in a complex or
• ganisationDeep understanding of change portfolio management, business change, programme governance and deliv
• ery modelsProficient use of project planning and reporting tools, including MS Project/P6
• /Planview.Leading multidisciplinary teams across Business Change, PMO and Busines
• s AnalysisStrong strategic thinking and planning skills, with the ability to balance short-term delivery and long-term capabilit
• y buildingExceptional stakeholder management, communication and influencing skills, including engagement with Executive and B
• oard levelExperience in managing large-scale change portfolios, resource planning, benefits realisation, and performance

reporting
Qua

lificatio

• ns
  DesirableRelevant professional qualifications (e.g. MoP, MSP, Agile, PRINCE2, PROSCI, APMG Change Management P
• ractitioner)Experience in regulated, customer-focused sectors such as utilities, financial services, retail, or p
• ublic sectorLeading and/or managing digital and data-enabled transformation initiatives with a strong understanding of DDaT
• capabilitiesExperience setting up or transforming portfolio/chan

ge functions

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving care

er here at UU.