AXA XL is an Equal Opportunity Employer.
London, United Kingdom
You will join AXA XL Reinsurance IT division.
The department is responsible for supporting applications for the AXA XL Reinsurance division reporting into the Global Head of IT.
What you’ll be doing
- As an experienced IT Vendor Management Professional, in the role of Head of IT Vendor Management Office, you will be responsible for establishing structure around vendor management processes outside of procurement. Your primary objective will be to ensure value is delivered from existing vendors through effective management and governance and delivering high value services from AXA service providers. You will serve as a key partner in migrating external augmented resource contracts into internal teams and play a critical role in maximizing value from existing contracts, partnerships and internal to AXA service providers.
- Main Missions:
- Establish a robust process in conjunction with procurement to ensure IT contracts are fit for purpose. Responsible for requirements and deliverables and supporting the onboarding of new contracts.
- Working closely with the Senior Manager - Special Projects in supporting the strategy for reducing reliance on 3rd parties where there is high dependency, to ensure aligned approach to migrate application support to internal teams, guiding the Senior Manager - Special Projects on best practice and on migrating large support & Development contracts in house over an 18 month timeframe.
- Evaluation of existing complex contracts that have multiple service variations to understand opportunities and limitations to achieve higher standards of output from 3rd parties, including documentation of systems, SLA’s being embedded, better programme management and higher QA.
- Set the strategy for 3rd party services, identifying which services should be provided externally. Establish partnership relationships with key vendors to ensure support and value is driven from the existing contracts.
- Create the structure and oversee the Key Vendor Program, identifying key partners and managing costs & value, external providers (c$8m annual spend)and internal to AXA service providers from AXA XL (c$40m) & AXA GO (Cloud & Infrastructure provider, currently low cost but will be a significantly increasing cost in 2026 as a result of 2025 Cloud Transformation). Evaluating existing contracts and ensuring they are fit for purpose and ensure they add value.
- Work closely with CFO to forecast of future costs for Reinsurance IT.
- Proactive in exploring the landscape for emerging technologies in the Reinsurance space. Working closely with Head of Future Technologies to ensure close understanding of business vision and how future technologies and service providers will play a role.
- You will report to the Head of Reinsurance IT.
What you’ll bring
We’re looking for someone who has these abilities and skills:
Experience
- Experience of IT vendor management, with an ability to structure programs, design and execute roadmaps and deliverables.
- Experience in supplier engagement and complex stakeholder environments.
Technical Skills
- Robust understanding of IT goods and services, and different contract structures including, SaaS, PaaS, software and various services.
- Experience in ensuring value from different contract structures, including SaaS, T&M, and Fixed Outcomes.
- Proficiency in creating and executing vendor management strategies, including KPIs and deliverables.
Soft Skills/Transversal Skills
- Excellent relationship management skills - both internal and external.
- Robust communication and coordination skills at various levels, including C-level.
- Proactive and driven individual with the ability to foster partnerships and opportunities with key vendors.
Additional Requirements
This role will require global travel - up to 30 days a year.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
