Helpdesk Administrator

Cambridgeshire, England, United Kingdom

12/19/2024

Description And Requirements

Skanska, one of the world’s leading project development and construction groups, is an

inclusive and responsible business that is helping to build a better society.

We are looking for a Helpdesk Administrator to join our Building Services team on-site at Royal Papworth Hospital.

The role will be to deliver outstanding customer service as part of the Royal Papworth Helpdesk for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy.

You’ll:

• Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
• Helping Subcontractors and Suppliers whilst on site, and remotely including electronic correspondence.
• Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
• Assist in the collating of and production of reports as required by Helpdesk and Administration Manager including the Monthly Performance Report.
  
  

We’re looking for:

• Good basic knowledge of computers and software.
• Performing in a busy and demanding Office Environment.
• Previous customer experience, able to provide a professional and supportive Customer Service
• Maintain accurate data records.
  
  

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk if you require any adjustments that would support you throughout your application.

More Information About The Role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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