Helpdesk Administrator

Kent, England, United Kingdom

12/19/2024

Description And Requirements

Skanska, one of the world’s leading project development and construction groups, is an

inclusive and responsible business that is helping to build a better society.

The primary function of the role is to contribute to the effective and efficient operation of the onsite Help Desk. Take Helpdesk calls.

The secondary function of the role is to provide administrative operational and commercial support as required on the Contract.

What you'll do:

• Take Helpdesk calls via the Cisco phones system
• To provide day to day management of the CAFM system to ensure we meet our contractual obligations.
• To monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM
• system is up to date at all times.
• To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times.
• To provide accurate data to generate detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
• To provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and Compliance.
  
  

What you'll bring to the role:

An understanding of how a CAFM system, such as Concept, works as well as Service Level Agreements (SLA’s) and how to manage tasks in order to meet those SLA’s. Good Customer Service and telephone manner is essential along with the ability to work alone and as part of a team to meet deadlines. Security Clearance vetting is mandatory and will be arranged for the successful candidate.

• Evidence of working in a role requiring high volume data input.
• Evidence of contributing to success of a team.
• Basic understanding of SLA’s (Service level agreements)
• Basic understanding of Contracts
• Team player
• Good organisational skills
• Willing to develop and learn
• High level of detail focus
• Communicate clearly
• Efficient management of workload
  
  

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk if you require any adjustments that would support you throughout your application.

More Information About The Role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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