Helpdesk Assistant

Location: Penrith or Kendal

Contract Type: Permanent

About this opportunity

We are seeking to recruit a Helpdesk Assistant – Corporate Asset Team

The successful candidate will understand the requirements to deliver the highest level of customer service and have experience in dealing with a wide range of stakeholders. Strong communication and people management skills are required with the ability to engage customers/building users on often challenging maintenance issues.

Working closely with Maintenance, building users and Facilities Management to ensure maintenance tasks are logged and instructions issued for all assets and liaising with contractors to ensure that work is carried out safely, safe working practices are followed, and high quality work is delivered at all times. 

Who we are looking for…

We are looking for an experienced customer services practitioner who is skilled in:

1. Provide electronic and telephone helpdesk facilities for users of all council and agreed external buildings. To receive requests for all appropriate maintenance/service works; taking responsibility for determining the prioritisation of such requests in line with the pre- determined priorities agreement.

1. Offer guidance and challenge where appropriate on non- compliant requests from all building users, there by supporting the re-shaping and investment of the Corporate Portfolio in line with Corporate Strategies. (Service and Area Planning reviews.)

1. Liaising with approved contractors placing orders for the delivery of all agreed reactive, planned preventative and statutory maintenance/ testing. Liaise with appointed Contract Administrators to ensure that all properties are maintained to comply with the latest legislation, policies and procedures.

The role focuses on delivering high quality customer service putting customers at the heart of everything that we do.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact [email protected] or [email protected]

Application and Interview information

Closing date: 01/06/2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website -  Skilled Worker visa: eligible occupations and codes - GOV.UK.



Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.