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Job Overview
An exciting opportunity has arisen in the Allergy and Clinical Immunology team.
We are seeking an enthusiastic individual who is keen to make a difference and impact patient care.
The successful candidate will be required to provide efficient and high quality administrative and clerical support to the Allergy and Clinical Immunology Nursing Team, ensuring processes and systems are monitored and evaluated to meet both Trust and National Targets.
Main duties of the job
- Oversee Careflow Immunoglobulin therapy referral page.
- Oversee Immunoglobulin therapy referral email.
- Organise patient medication switches, working closely with nursing colleagues leading on this project, attending fortnightly meetings relating to this project.
- Involvement in projects relating to home therapy care for Immunoglobulin patients.
- Attend monthly local IVIG panel meetings.
- Support checks of dictated letters prior to clinician approval.
- Organise notes for patients attending the Medical Day Unit.
- Supporting the nursing team in the Medical Day Unit with pharmacy trays and pharmacy runs.
- Managing Medical Day Unit chair planner.
- Organisation of Medical Day Unit repeat prescriptions.
- Organisation of amendment and re-write to Medical Day Unit prescriptions.
- Booking, cancelling and rescheduling patients appointments for home therapy.
- Proactively booking 2 yearly reviews of home therapy patients.
- Processing homecare repeat requests.
- Supporting the nursing team in organising postal bloods.
- Overseeing MDSAS database.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
As well as the main duties of the job, there will be an expectation to cross-cover others within the service. This will namely be covering inboxes, supporting with patient queries and phone calls, booking appointments and supporting the nursing and clinical team in the smooth and efficient running of services.
Person specification
Education / Training / Qualifications
Essential criteria
- Basic keyboard skills
- Database experience – Competent in Excel, Word and Outlook
- Good standard of English
- Excellent interpersonal and communication skills
Work Experience
Essential criteria
- Communicating with a broad range of individuals at all levels
- Use of PC / database packages
- Previous communication and telephone skills
- Experience of working as part of a team in a multi-disciplinary environment
Desirable criteria
- Experience of working in the NHS or similar organisation
Knowledge / Skills / Abilities
Essential criteria
- Excellent organisational skills
- Ability to work within established guidelines, demonstrating ability to work independently showing initiative but also understanding when to seek appropriate guidance.
- Demonstrate working to tight deadlines / under pressure
- Provide an understanding of the importance of confidentiality and data protection in a hospital environment
Personal Qualities / Special Circumstances
Essential criteria
- To be able to maintain good working relationships within own team and wider hospital staff groups / departments
- Profession, courteous and positive approach
- Ability to produce work of an accurate and high standard
- To have a very good time-keeping and attendance record
- Must be able to demonstrate organisation and prioritisation skills
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
