Hospitality and Group Sales Coordinator for Magic Mike Live London

Overview:

We are seeking a creative, personable, and commercially-minded Hospitality & Group Sales Coordinator to lead group bookings and VIP sales for Magic Mike Live London. Acting as a brand ambassador, you’ll be the primary point of contact for group and corporate clients while curating elevated, bespoke experiences across the Magic Mike Live theatre and The Hippodrome Casino’s hospitality spaces—including Permission, Archive & Myth, and Luxe VIP offerings.

This fast-paced position is ideal for someone passionate about entertainment, guest experience, and sales. You’ll work cross-functionally with internal teams and The Hippodrome’s F&B and concierge staff to ensure a high-touch, seamless journey from first inquiry to curtain call—and beyond.

Group Sales & Client Relations

• Own and manage all group and corporate booking inquiries (6+), via dedicated inboxes and phone lines.
• Craft custom proposals, quotes, and experiential add-ons (dining, gaming, drink packages, etc.).
• Upsell Luxe and VIP experiences to high-end clients and corporate partners.
• Work closely with the Group Sales Manager to build and maintain a robust pipeline of repeat business through thoughtful relationship management.
• Develop and refine call scripts and email templates to ensure consistent, branded communication.

Booking & Experience Coordination

• Collaborate with Customer Service and Concierge teams to ensure flawless execution of group experiences.
• Liaise with F&B, Front-of-House, and Events teams to align offerings with client needs.
• Greet and host groups and VIPs on-site when required, especially on high-volume or high-profile evenings.
• Contribute to the planning and delivery of private events, buyouts, and custom hospitality activations.
• Monitor feedback and identify guest trends to shape future packages and offers

Luxe & Special Event Support

• Assist with Luxe communications and concierge operations, including inventory coordination and guest messaging.
• Provide occasional support for the Luxe inbox and special event execution.

General Duties

• Stay informed on all current and upcoming packages, offers, and show elements.
• Collaborate with departments including Accounting, Operations, Events, and Marketing as needed.
• Support wider team initiatives and operational needs across MML and The Hippodrome.

Required:

• Warm, confident, and professional demeanor with exceptional guest service instincts
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets)
• Experience with Spektrix, OpenTable, or other CRM/ticketing/reservations systems
• Impeccable communication skills—verbal, written, and over the phone
• Highly organized with strong attention to detail and the ability to juggle multiple tasks

Preferred:

• Experience with 7Rooms or similar hospitality systems
• Knowledge of live entertainment and/or luxury hospitality operations
• Multilingual communication skills



This is a full-time position, based onsite Monday through Friday 10am - 6pm, with one flexible/remote day per week. Evening and weekend availability is expected for peak performance nights, large bookings, and special events. A flexible, hands-on approach is essential.

For Reference the Show Schedule is:

• Monday/Tuesday – Dark
• Wednesday – 19:00
• Thursday/Friday – 19:00 & 21:30
• Saturday – 14:00, 19:00 & 21:30