Housing Advice Worker

London, England, United Kingdom

5/2/2025

Single Homeless Project has a new opportunity for a Housing Advice Worker to join and work in our team based in London. You will join us on a part-time, permanent basis working 18.75 hours, including some evenings and weekendsand in return, you will receive a starting at £27,413.19 and rising incrementally to £30,239.20 per annum (pro rata).

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

About The Housing Advice Worker Role

We are seeking passionate and driven individuals to join our dynamic and supportive team, where every day brings the opportunity to make a lasting impact. Our service works in partnership with the Ministry of Justice and St Mungo's to deliver a pan-London Housing Advice and Interventions Service, launched in June 2021. At the heart of this work is a commitment to empowering people on probation to move forward with stable, secure housing, often a critical turning point in their journey. As a member of our team, you will be co-located within probation offices and will work closely with Probation Services, ensuring clients receive the guidance and practical help they need to either maintain their current accommodation or access new housing options.

In this role, you will support a caseload of clients across designated boroughs, undertaking in-depth assessments to identify their housing, employment and financial needs. Through tailored advice and focused support, you will help them access appropriate services, build their independence and make meaningful progress towards a more secure future. The work you do will directly shape the course of people's lives, helping them overcome barriers and take confident steps toward long-term stability. Whether you're delivering frontline support or navigating complex systems alongside clients, your work will be deeply valued and impactful.

Skills and experience we're looking for in our Housing Advice Worker:

• Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification.
• Experience of managing complex and difficult situations in relation to vulnerable client group(s).
• Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients.
• An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users.
• Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.
  
  

Our Attractive Benefits Package Includes

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
  
  

Closing date: Tuesday 20th May at Midnight

Interview date: Wednesday 4th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Don't miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply' now to become our Housing Advice Worker -we'd like to hear from you!

This post will require an Enhanced DBS check to be processed for the successful applicant.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.