Housing Policy and Strategy Officer (Service Improvement)

Housing Policy and Strategy Officer (Service Improvement)

Locations: Hybrid working - working from one of our office bases and home with travel across the county as required.

Salary: Grade L: £40,221 - £44,428

Hours: Full time and part time hours available

Contract: Permanent

Role summary:

As our Policy and Strategy Officer (Service Improvement), you will support the Service Improvement Manager to ensure that a high level of service is delivered across all housing service areas, taking a lead on improvement projects and contributing to the delivery of the Housing Improvement Plan. You will work closely with the Policy and Performance Team in developing the Housing Revenue Account Policy Framework, ensuring that strategies, policies and procedures across our Landlord Services and Housing Standards functions are harmonised, fully compliant with standards, agreed through appropriate governance protocols and regularly reviewed. You will also work closely with the Tenant Involvement Team, ensuring that service delivery and improvement is carried out in consultation with our tenants and their voice is heard in service development.

You will also have oversight of our service data, working with the Housing Asset Manager to ensure that relevant data and evidence bases are maintained to support and shape our housing delivery and service improvement priorities.

What you will bring:

You will be passionate about delivering high quality services to our residents and have the drive to ensure continuous improvement and evidence-based policy development. You will have in depth knowledge of current and emerging policy and legislation regarding Housing with experience in developing strategy and policy. Excellent communication skills are a must, both written and oral with the ability to persuade, influence and negotiate as well as problem solve and implement solutions.