Housing Regulation & Improvement Manager

About us at Hounslow

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.

About The Role

This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council’s Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals.

Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.

About The Team You’ll Be Working In

• You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer.
• Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required.
• Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents.
• Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service.

About You

If the points below resonate with you, we’d love you to put in an application:

• You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting.
• You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff.
• You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies.

Closing date: 10 March 2025.