HR and Systems Co-ordinator

Gloucester, England, United Kingdom

12/18/2024

UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Business Unit Description

The purpose of our People and Change team is to motivate and mobilise our people to deliver organisational change, enabling us to stay ahead of customer expectations and provide exceptional service. We aim to create an environment which brings together diverse thinking, passion and expertise to work together in delivering our mission and strategy. We shape the culture and ways of working, identify and hire the right capabilities and talent, help people use their strengths and potential to learn and grow, and measure and monitor success so we know our work is having a positive impact. We want UCAS to be a great employer where colleagues are enabled to reach their fullest potential and our team is at the heart of this ambition.

About The Role Contractual Hours

35

About The Role

The HR Co-ordinator is responsible for the operational HR service delivery and will pro-actively support and collaborate with the wider HR team in the day-to-day delivery of all aspects of the employee lifecycle. They will operate in a mode of continuous improvement; identifying, making recommendations and implementing changes which enhance the efficiency of HR processes and the employee experience. They will make significant contributions to/have ownership of ad-hoc projects; will be the first point of contact for all colleagues across UCAS for enquiries made to the department and will be responsible for the provision of outstanding customer service. They will be the lead user of the HR System responsible for system administration, first line support, maintenance of accurate records and training colleagues.

Key accountabilities:

• To take accountability for the day-to-day HR service delivery operations. Operating in a mode of continuous improvement to identify, make recommendations and implement changes to enhance operational delivery and customer service.
• To be responsible for the management and development of the HR system (Resourcelink by Zellis)
• To be the designated System Administrator responsible for access, up-grades, issue resolution and day to day contract monitoring with the System Provider for the integrated HR, Payroll and Recruitment service
  
  

For Full Job Description, Please See Role Profile Attached.

Skills, qualifications, and experience

• GCSE in Maths and English or equivalent (qualification or experience)
• Level 3 qualification in HR/Administration or equivalent experience
• Extensive experience in providing holistic HR operations services
• In-depth experience of using and maintaining HR systems, ideally in the role of System Administrator
• Previous experience of supervising, developing and mentoring new and junior team members
• Some knowledge of employment law and application of employment policy and practise.
• Proficient user of Microsoft Office (Word, Excel and PowerPoint)
• Excellent organisation and administration skills
• Accurate, logical, with strong attention to detail
• Confident, with excellent interpersonal skills
• Results-orientated, with excellent problem-solving skills
• Flexible, able to adapt to change/competing deadlines and re-prioritise as needed in order to maximise outputs and customer satisfaction
  
  

Package

Salary - circa £40,000.

• 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)
• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
• A generous pension scheme
• Hundreds of high street discounts and offers with Perkbox
• Internal training and development
• Subsidised gym and café
• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme
• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion
  
  

Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please still apply.

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.

Working Arrangements Is fully remote working an option?

No