HR, Experience & Transformation – Process Optimization and Transformation Professional, Director (AVP equivalent)

Glasgow, Scotland, United Kingdom

5/22/2025

Glasgow

JR009957

The HCM Employee Services (HCMES) team is the Shared Services function within HCM at Morgan Stanley and is responsible for the delivery of operational services across the globe.

In the Human Capital Management (HCM) division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. HCM, both globally and in EMEA, is undergoing a transformation in our operating model and this role plays an important role in that journey.

HCM Employee Services mission is to deliver exceptional service through process optimization and leading-edge technology, focusing on the employee experience to ensure effective solutions for our clients. We transform how employees engage with HCM during key moments that matter. The function is accountable for the end-to-end delivery of global, standard services to Morgan Stanley employees and managers across a range of HR queries and transactions.

HCMES Is Formed Of The Following Three Pillars

• Service Delivery who are accountable for managing HCMES end-to-end delivery activities, overseeing any global, regional and outsourced planning, operations and resources.
• Service Enablement is accountable for managing of digital services and technology operations that support the HCMES service delivery.
• Service Experience and Transformation (where this role resides), is a globally focused team focused on how we continually elevate, improve and optimize HCMES. The Service Experience and Transformation team is responsible for driving service excellence, process optimization & intake management. In parallel they build relationships within HCM.
  
  

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What You’ll Do In The Role

• Identify opportunities to improve the end-to-end processes or services to drive better employee experience within HCMES.
• Partners with Service Delivery Continuous Improvement team to prioritize ideas.
• Organise regular meetings with HCMES teams to identify processes for optimization.
• Map / Document / Analyse processes with the intent of improving.
• Working closely with the Service Delivery function to design and transition work into HCMES.
• Partner with HCMES global leads to support transformation work impacting the organisation.
• Project support for key deliverables across HCMES including supporting the partnership with the product teams providing the technology for HCMES.
• Identification and implementation of proactive work to improve the service offering HCMES provides to the rest of HCM.
• Enhance the employee experience through thoughtful review of new services.
  
  

HCM Operating Model Transformation

This role will play a pivotal part of the global transformation of the HCM Operating Model, particularly in supporting the aims for one global organization that delivers consistent services and in our aim for HCMES to own global processes that we optimize for consistent delivery.

Experience

What you’ll bring in the role:

• Ideally a graduate or equivalent, with at least 4 years HR experience in professional services.
• Experience in transformation projects, re-organisations, process re-engineering.
• Experience in dealing with large scale organisations, multiple stakeholders.
• HR Business Partner experience is highly desirable.
• Experience in HR Outsourcing/Offshoring role is desirable.
  
  

Skillset/ Abilities

• Proactivity – able to identify and independently drive their own work
• Project Management – ability to manage project deliverables to defined timescales and contribute to a wide range of concurrent projects
• Stakeholder Management - comfortable interfacing with HCM colleagues across a heavily matrix environment. Ability to build positive relationships remotely and locally, ability to establish credibility, influence senior stakeholders.
• Strategic – able to understand the bigger picture, end goal and build a path to achieve that. Work in line with the strategic aims of the Firm, HCM and HCMES.
• Strong influencing skills – able to influence key stakeholders across HCM and potentially with third parties to, change, adapt, think differently and implement initiatives.
• Communication – Impactful and insightful communicator with the ability to flex approach depending on the audience.
• Agility – Ability to work at pace whilst maintaining a high-quality, consistent output and pivot approach to adapt to competing needs / broader priorities.
• Analytical - Ability to structure and comprehend numerical analysis and optimization strategies.
• Sound judgement – able to balance employee experience with operational efficiency.
• Additional skills:
• Microsoft Office tools, particularly PowerPoint
• Project management and business analyst skills
• Effective meeting skills, able to chair meetings.
  
  

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Certified Persons Regulatory Requirements

If t his role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.