HR Operations and Data Advisor

London, England, United Kingdom

12/1/2024

Accepting Applications Until

13 January 2025

Job Description

HR Operations & Data Advisor

At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter — our Globallers, our audiences, our partners, and our communities. Whether we’re in the studio, building world-class technology, or securing record Outdoor advertising partnerships, we make sure we’re doing it as a team.

HR Operations & Data Advisor

Do you love creating impactful employee experiences and have a knack for customer service? If you're data-driven, quick to spot trends, and thrive in a fast-paced setting with multiple priorities, this role has you written all over it!

As a HR Operations & Data Partner, you'll be the go-to expert for all things HR-related, handling escalated queries from Global team members and managers. You'll refine people processes—from onboarding to exit—to create a smoother, self-serve experience, leading impactful projects that elevate the employee journey and streamline workflows. Working closely with People & Culture teams, you'll ensure data flows seamlessly to drive insights and actions, all while delivering exceptional, timely service to our Global team members.

Key Responsibilities

• End-to-End HR Processes: Complete, manage and improve processes from onboarding through to exit, ensuring a smooth, timely, consistent experience for employees and managers. This includes enhancing employee experience, simplify workflows, and promote self-service tools for managers and team members.
• Escalated Inquiries & Support: Main point for complex cases across a broad range of employee inquiries covering payroll, benefits, policies, processes etc, while tracking resolutions to ensure timely and effective problem-solving.
• Data Management & Reporting: Keep people data precise and actionable, generating real-time insights and key metrics for strategic decisions, including quarterly people packs.
• Compliance and Policy Support Assist in ensuring people operations are aligned with company policies, supporting reviews, updates, and compliance projects as needed.
• Knowledge Management: Maintain an internal knowledge base, updating guides, FAQs, and policies to support self-service options and reduce inquiry volumes.
• Benefit and compensation: Support data gathering, processes, and engagement for benefits and compensation initiatives.
• People-Centric Projects: Play a role in people-focused projects, whether in response to business changes or new initiatives, to drive positive impact.
  
  

What You’ll Love About This Role

Think Big: Every day is an opportunity to push boundaries and bring fresh ideas to life.

Own It: Take charge of projects from start to finish that will make a real difference to Globallers.

Keep it Simple: Everything around people processes need to embody this value.

Better Together: Collaborate across all parts of the People & Culture team.

What Success Looks Like

In your first few months, you’ll have:

• Built strong working relationships with internal teams
• Gained insight into our company culture and the impact of People & Culture
• You've quickly grasped the end-to-end people processes and already spotted a few areas for improvement
• You've developed initial reports and contributed insights for the quarterly people pack.
• You’re actively supporting people-centric projects across Ops, benefits and payroll, adding real value and showing proactive contributions to any early initiatives.
• You’ve already implemented small but meaningful improvements to workflows
  
  

What You’ll Need

• Process Management: Previous experience in managing and optimising people processes from onboarding to exit, with a focus on smooth, consistent, and self-service-driven workflows.
• HR Knowledge & Compliance Awareness: Familiarity with core HR functions like payroll, benefits, onboarding, and policy basics, plus an understanding of employment laws to ensure compliance.
• Data Analysis & Reporting: Comfortable with people data management, analytics, and reporting, with the ability to create actionable insights and quarterly people metrics.
• Systems Proficiency: Proficiency with HRIS and comfort with new tools is a plus.
• Effective Communication & Problem Solving: Strong written and verbal communication to provide clear, helpful guidance and the ability to troubleshoot HR issues or escalate as needed.
• Attention to Detail & Accuracy: High attention to accuracy in data entry, document management, and employee records to maintain data integrity and prevent errors.
• Efficient Workflow & Time Management: Skill in managing multiple requests simultaneously, prioritising tasks, and meeting response timelines in a fast-paced environment.
  
  

Creating a place we all belong at Global

We are dedicated to creating a place where different voices are represented, amplified and celebrated. We know that we can’t serve our diverse audiences without first celebrating it in our people, which is why we’re passionate about creating an inclusive culture where every Globaller can belong. So, no matter who you are or where you are from, you can find your place at Global.

As a business, we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore, we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email at recruitment@global.com, we’ll be happy to help.