Imaging Admin Clerical Officer

Bristol, England, United Kingdom

6/18/2025

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Job Overview

We are looking for an Imaging Admin Clerical Officer to work 35hrs per week in the Imaging department (hours to be agreed at interview)

The role will be varied and include attending patients at the Imaging reception desks and receive phone calls coming into the Imaging contact as well as other general admininistration tasks. Communication is key to this role as you will be providing informaton to patients, staff and visitors to the hospital.

You will need to be educated to NVQ 2, GCSE level or equivalent, be an excellent communicator, have a good eye for details and excellent attention to detail whilst working under pressure. It is essential that you are able to work well in a team and be able to manage and complete tasks on your own.

Experience and knowledge of the Imaging terminology is desirable and experience in a hospital office evironment would be advantageous, however full training will be given.

We would consider 2 part time roles for suitable candidates.

Main duties of the job

Receive and assist patients and all visitors attending the department in a courteous and professional manner. Provide a comprehensive call handling and administration service for patients attending and contacting and attending North Bristol NHS Trust Imaging Department, updating the CRIS (Computerised Radiology Information System) and accurately pass messages to the relevant Booking Teams and Radiographic staff

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Maintain and update accurate patient details including attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS) and the PAS system (Lorenzo)
• Perform general clerical duties and work within the clerical teams as directed including reception duties.
• Answer general queries regarding appointments and the hospital as appropriate.
• Respond and resolve patient queries where appropriate in line with departmental guidelines.
• Act as first point of contact for patients telephoning the Imaging Contact Centre.
• Confidently deal with queries coming into the department via telephone
• Promote a friendly and welcoming environment for both staff and visitors to inspire confidence in the department and Trust.
• Receive and assist patients and all visitors attending the department in a courteous and professional manner.
• Handle personal and confidential patient related information in a sensitive manner
• Receive and accurately pass on information to relevant personnel/teams.
• Record the relevant information in CRIS and Lorenzo when appropriate
• Ensure that the relevant procedure for booking transport is followed.
• Adhere to appropriate booking rules when rescheduling and cancelling appointments
• Send out appointment letters as and when required.
• Participate in all relevant aspects of Administration
• Ensure any compliments and complaints, from any source, are reported immediately to their Line Manager.
• Form and maintain good working relationships with all linked professionals and colleagues in the department
• Adhere to the Trust and Departmental policies, procedures and guidelines
• These will include:
• Health & Safety
• Quality Assurance
• Infection Control
• Major Incidents
• Dress code
• Sickness absence
• Punctuality etc.
  
  

Person specification

Education

Essential criteria

• Educated to basic GCSE or equivalent NVQ2 in Customer Care
• Knowledge of IT systems
  
  

Work Experience

Essential criteria

• Experience of having worked in a patient/customer focussed environment
• Experience of face to face and telephone duties
• Evidence of time management and prioritising work
  
  

Desirable criteria

• Evidence of Imaging terminology
  
  

Personal Qualities

Essential criteria

• Excellent communication skills
• Good understanding of confidentiality in a hosptial setting
• Evidence of multi tasking and working with constant interuptions
  
  

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.