Implementation Coordinator

JOB DESCRIPTION:

We are seeking a detail-oriented and organised operations team member to join our implementation team at NOQ. The successful candidate will be responsible for managing client relationships post-contract signing until the handover to the Account Management and Customer Support teams. This role involves managing the end-to-end implementation of both software and hardware solutions, ensuring all aspects of setup, configuration, and deployment are delivered smoothly.  Responsibilities include effective communication with clients and sub-clients, understanding the scope of work, setting up software and hardware, and ensuring that client expectations are effectively communicated to the relevant internal teams.

Type of Employment: Full-time

Salary: £30,000-£35,000

Location: London - office-based

Start Date: ASAP

RESPONSIBILITIES:

• Understand client requirements in collaboration with the sales team
• Complete client scoping files and liaise directly with clients to gather software requirements
• Set up software and hardware according to client specifications
• Coordinate hardware deliveries, collections, and asset tagging
• Maintain accurate inventory records and create packing lists
• Manage post-event reconciliation and billing coordination with the Finance team
• Manage lost/damaged hardware, including handling insurance claims
• Collaborate with Account Management and Customer Support teams to relay client requirements
• Ensure implementation pipeline cleanliness 
• Communicate hardware requirements with the Finance team
• Organise travel and accommodation as needed and conduct team accreditations for events
• Ensure on-site team readiness and provide on-site support when necessary
• Assisting to the updating and creation of customer support guidelines

REQUIREMENTS:

• Detail-oriented with strong organisational skills
• Accountable, reliable, and team-oriented
• Comfortable working in a fast-paced environment
• Strong customer-facing communication skills
• Analytical mindset and problem-solving abilities
• Flexibility in adapting to evolving operational needs
• Understanding of the festival and event industry
• Experience in inventory and stock management

This role is pivotal in maintaining seamless operations and ensuring client satisfaction at NOQ. The ideal candidate will possess a blend of technical expertise, logistical proficiency, and strong interpersonal skills. If you are ready to contribute to a dynamic team and play a vital role in NOQ's operational excellence, please submit your CV and a cover letter detailing your relevant experience and qualifications.

Please send your cover letter to [email protected].