Implementation Manager

CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate and Government market. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. The company’s headquarter is located in Australia. www.travelctm.com.

ABOUT THE ROLE

This role is part of the Client Services Team and concentrates specifically on the implementation of new clients and the technical and build requirements needed to support existing client growth. The team has been designed and structured to help us streamline the processes and continuously improve speed to market whilst still delivering the existing pipeline. We need to work to stringent clearly defined implementation task timelines which will flow through to a well organised department and efficient internal relationships with the teams we depend on.

The Implementation team is fundamental to enabling the successful integration of our clients into the CTM technology, culture and experience.

This is a great position for somebody who is known as ‘great at understanding the technical and thinking outside the box’ and is interested in working in a specialised function within the business.

You will be solution focused and know that ‘customer service’ and ‘attention to detail’ is where your passion lies. You will have a diverse client base so this role will give you the ability to use your excellent communication skills in an area of the business that can clearly report on your productivity and service.

CTM recognises that internal specialists are critical to ensure we provide the business with specialist knowledge and focus on our products and system capabilities. The key is ensuring that this knowledge is shared with other team members across all departments to ensure clients are implemented effectively onto technology that works as expected. Teamwork and attention to detail is key is this role!

SKILLS & EXPERIENCE

• Strong communication skills (written and verbal) and ability to adapt communication style depending on audience knowledge levels.

• Ability to prioritize and multitask.

• Ability to make decisions autonomously.

• Proficient with Microsoft Programs in particular PowerPoint, Outlook, Word, Excel, Sharepoint.

• Demonstrate ability to effectively problem solve under pressure.

• Excellent attention to detail.

• Ability to communicate with a diverse client base in a professional manner at all times.

• Excellent prioritization and time management skills.

• Demonstrate exceptional customer service skills.

• A working knowledge of a GDS system, preferably Sabre.

• A working knowledge of OBT’s and preferably experience with implementing for clients.

• Ability to adopt a ’help desk’ approach to the role. Your success will be centrally monitored in regards to volume and satisfaction of those supported.

• Understand the interdependence of our products/systems and how they interrelate e.g. integration of profile system and finance systems.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [email protected].