Import Coordinator

Woodland Group is recruiting an Air Import Coordinator for our team in Hayes, Middlesex. The Air Import Co-ordinator will work closely with the Import team and HMRC, prepping and clearing shipments through customs, working closely with other operation sections and departments. Reporting to the Air Freight Manager the Air Import Coordinator will supply a high level of service to both internal colleagues, suppliers, and clients alike when completing Import Customs formalities.

Shift Pattern: 4 on 4 off 7am-7pm.

About us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.

What you will be doing:

• Complete day to day customs clearance of arrivals, including pre-lodgements and T1’s.
• Monitoring ETAs of incoming shipments and keeping the import team and customers updated of any delays or changes in the schedule.
• Booking in shipments from pre-alerts, working with the customer service team to ensure all information is provided by the customer prior to arrival of goods in the UK.
• Housekeeping on internal systems.
• Identify any potential problem areas before they have an adverse effect on operations.
• Develop constructive relationships with operational staff and clients where appropriate.
• Deal with all queries and claims quickly and efficiently.
• Create ETSF records and maintain the ETSF paperwork.
• Monitor and work from a shared email inbox.
• Keep import team and customers fully informed of any holds, exams or other areas which may cause delay to a shipment.
• General administrative duties.
• Ensure customer service and customers are fully informed of the progress of their shipments.
• Provide transport team with the relevant information and documentation to ensure pickups and customer delivery requirements are met.
• Work closely with the transport team, including planning and arranging collections from the airline
• Ensure correct documentation is on file and act accordingly as set out in the instructions.
• Any other duties as required by management for the smooth and efficient operation of the department.
• Work with the import team to continually improve processes and business performance.
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
• Achieving agreed individual objectives; and
• Understanding and adhering to all Woodland policies and procedures relevant to the role.

About you:

You'll be experienced in Air Freight Imports, FCL and Customs Clearance from start to finish. You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay.
• Profit share scheme.
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com.