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Position
Mission
The In-Store Operations Manager works close to the Store Manager to support the Store operations and contributes to run properly all back of house activities. Together with the Store Manager is responsible for IT Systems management, all facilities management, stock availability and inventory running. Also oversees all security, logistics and after-sales.
Job Responsibilities
- Ensure proper store operations according to guidelines
- Operate the Retail Pro Management system, in all areas relating to stock transfer, stock arrivals and payments
- Manage and maintain the store facility, including cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items
- Oversee maintenance on all lightings and electrical systems as required
- Ensure organization of all back of house areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas
- Serve as direct liaison between all sub-contractors and vendors to verify work standards and conditions of the store
- Control store expenses ensuring their correct records
- Ensure proper procedures are being met about cash, credit card and check processing
- Control Petty cash in accordance with company policy and procedure
- Manage, facilitate, and ensure completion of all inventories and cycle counts
- Collaborate with and support Legal department in all areas of risk, physical security, store cash controls, inventory management, inter-store communication, and audits
- Ensure proper order on packaging material, stationary, CRM materials etc
- Maintain depth and accurate records of repairs (After Sales Service follow up)
- Oversee all processing of shipments, transfers, and consignments
- Ensure all associates are aware of and abide by all HR policies
- New joiners training on back-office procedure, including POS, schedules etc
- Ensure all associates are aware of and abide by all POS policies and procedures
Profile
- At least 5 years of experience in Fashion/Luxury retail back of house
- Experienced in team managment and building effective teams is preferred
- Bachelor’s or master’s degree is preferred
- Administration and financial skills
- Excellent Computer skills
- Fluent English
