Information Technology Help Desk Analyst

IT Helpdesk Analyst - Technical

• 
  Reference PRI9864
• 6Location Priory IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7F
• HPriory Group Division Central Service
• sHours 37.5 Vacancy Type Permanent - Full Tim

e
* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review

*
Priory is the leading independent provider of mental healthcare and adult social care in the

UK.A position has become available within the Technical Helpdesk for an Analyst based in our Bristol office with a hybrid working arrangement. Possible occasional travel and overnight sta

ys.
Job Over

view
Your role would entail working as part of the Technical Helpdesk supporting our infrastruc

ture.Reporting to the Helpdesk Team leader you will provide effective and efficient support to the business on a wide range of technical is

sues.
The role is fast paced, involving a high level of multi-tasking. You will be working as part of a team as well as dealing with stakeholders at all levels of the organis

ation.
Duties include but are not limi

• ted to:
  You will be capable of working independently and have experience of the f
• ollowingTrack record of following best
• practiceExperience of working in a technical support env
• ironmentAnswering, recording and responding to incoming calls and emails within a technical support env
• ironmentAnalysing and resolving incidents from all areas of the business within agreed servic

e levels
What we would like from the rol

• e holder:
  Be able to work on multiple work streams simultaneously (
• Essential)Analytical and problem-solving abilities to include troubleshooting issues with PC hardware and peripherals. Requires knowledge of installing, configuring and supporting Microsoft Operating systems, Microsoft Office applications, administration of Active Directory, Network troubleshooting (TCP/IP, DHCP, and DNS), Backup/Restore knowledge, and use of Remote Access tools. (
• Essential)Written and verbal communication skills (
• Essential)Ability to prioritise and manage their own workload effectively (

Essential)
What we would like to

• give you:
  25 days Annual Leave + Bank Holidays + additional day’s leave for yo
• ur Birthday!Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 ye
• ars’ serviceLength of service recogn
• ition awardsEmployee Assistan
• ce ProgrammeCompetitive Pe
• nsion SchemeInitial Disclosure Check Cost covered, if applic
• able to role‘My Possible Self’ App and health-rela
• ted benefitsOnline discounts and cash
• back rewardsTechnology scheme (qualif
• ying period)Cycle to work scheme (qualif
• ying period)‘Cash for Colleagues’ – Employee ref
• erral schemeCareer Pathways Programme – for development and further qu

alifications
Please take the time to familiarise yourself with the full job description attached prior to making an

application.
We reserve the right to close the vacancy ahead of the closing date, w