Information Technology Service Desk

IT Service Desk Analyst

Based at our Head Office in Whyteleafe, just 15 minutes outside of Croydon and easily commutable from London.

Competitive hybrid working model – 2/3 days at head office and 3/2 days working from home on a rota basis.

Our benefits are worth getting excited about… 50% staff discount, colleague social events and a paid day off for your Birthday, to name a few!

Do you have an aptitude for applications and systems with an ability to deliver a fantastic customer experience?

We’re on the hunt for a Service Desk Analyst to join us and provide 1st Line Service Desk support to our Stores, Head Office and Logistics colleagues.

Your energy, resourcefulness, and methodical approach will be key to delivering across multiple priorities within set timelines. A great communicator who enjoys working with people, you’ll build productive relationships across teams making sure your colleagues get the support they need.

A bit about Ann Summers…

We’re the rule breakers, the boundary pushers, and the game changers. We’ve been disrupting the high street and empowering our customers for over 50 years and doing it flawlessly (if we do say so ourselves). We are the authority in our industry, renowned for our revolutionary toys, gorgeous lingerie and expert advice…but there’s so much more that makes us who we are.

We’re a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

What you can expect from the role…

• Work within the Service Desk call logging system to resolve tickets within agreed SLA times.
• Work in accordance with a pre-defined incident management process.
• Take ownership of user problems, following up the status of problems on behalf of the user, communicating progress.
• Escalate unresolved calls where necessary to the wider Service Desk team.
• Arrange external technical support where problems cannot be resolved in house.
• Create and manage user accounts, reset passwords, create groups etc in Active Directory, Office 365 and other applications.
• Procure, track and manage IT assets that fall with the scope of the Service Desk, ensuring value for money.
• Always maintain a high level of customer service.
• Demonstrate our people values in what you do and how you do it.

What we’re looking for from the successful candidate…

• Experience within an IT Service Desk environment.
• An amazing stakeholder manager and relationship builder.
• A keen interest in applications and systems, keeping up to date with industry news.
• Highly organised with a methodical and structured approach to work.
• Solutions focused with a practical and results driven mindset.
• Thrives in a fast-paced environment, capable of managing multiple priorities effectively.
• An affinity with our brand and an authentic ambassador of our people values.

At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.

What’s in it for you?

Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look…

• 29 days holidays (incl. Bank Holidays)
• An additional day’s holiday each year up to 34 days
• A paid day off for your Birthday
• Holiday purchase scheme
• Workplace pension
• Company perks initiative
• Udemy academy licenser
• Access to our internal L&D platform – Thrive
• 50% staff discount and sample sales
• Retail Trust – wellbeing programme
• Eye care vouchers
• Free onsite car park at HO or Season Ticket loan

This is a great opportunity to be a part of a vibrant team, contribute to our brand’s success, and grow your career.

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.