Information Technology Support Specialist

Your mission:

Epson is seeking a Jedi-Master IT trouble shooter to join our UK IT Support Team and help our internal employees with all things tech-hardware/software, IT equipment, security, and video conferencing systems.

If you class yourself as a problem-solving tech guru who thrives on keeping everything running smoothly, this is the role for you!

As an IT Support Specialist, you’ll be the go-to person for ensuring our employees have the right tools and tech to succeed, while maintaining a secure, efficient IT environment. You'll manage the local service desk and deliver top-quality support, adapting as Epson’s IT services evolve.

Epson values work-life balance, offering three days WFH and two days in our Watford office.

Start date: 1st April 2025.

What you will do:

Delivery and service request activities

• Daily support user on:
• user accounts and the data folders’ security
• corporate laptops, desktops, thin clients, and Apple Mac
• corporate phone system (VoIP) and independent mobile telecoms
• Microsoft Office packages (Word, Excel, PowerPoint, Outlook), mail system (Exchange) and on shared file system
• Support and perform preventive maintenance on other IT services, such as printers, video conference systems and projectors in meeting rooms
• Provide training to end users on computer operation and other issues
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Incident / problem management activities

• Be the local escalation point for un-resolved requests or complaints
• Maintain the FAQ resources on the Internet/Intranet to aid in incident/problem resolution
• When required, escalate problem to the appropriately experienced technician, and perform post-resolution follow up
• Test fixes to ensure problem has been adequately resolved

IT asset management and IT procurement activities

• Maintain an inventory of all local IT equipment
• Maintain IT hardware (Desktop / ThinClient / Laptop etc.) and software (Adobe, other software in the service catalogue) lifecycle records and act in accordance with the relevant policies
• Coordinate local IT purchases and contracts and liaise with third-party

What we ask for:

• ITIL foundation and MCDST certification required
• Knowledge of Desktop and MAC operating systems
• Must be capable of answering user queries and solving 1st line support problems
• Experience of distributing printing and fax / scanning services
• Experience of supporting mobile and desktop telecoms
• Knowledge of Active Directory
• Knowledge of Citrix is an advantage
• Good communication skills, with the ability to explain technical issues to non-technical people
• Good customer service skills
• Fluent in English, written and verbal

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

What we offer:

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running