Infrastructure Operations Programme Manager | Maintenance & RMA's

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centres covering every US region and Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge.

As an Operations Manager, you will lead a pivotal function within our Customer Success organisation. You will act as the liaison for clients, internal teams, and external vendors to ensure communication and alignment. Your responsibilities include managing client relationships and enabling cross-functional synergies that drive improvements for new and existing operational processes and tools.

The ideal candidate will have a strong background in data centres and cloud computing, familiarity with RMA processes and server operations, and demonstrated experience in client-facing support. A strong record of success in cross-functional project management is a must.

• Technical project management experience in the cloud or high-performance computing, specifically in server and data centre operations.
• Experience communicating with clients and external vendors regarding their business needs, priorities, and incidents and effectively resolving conflicts when they arise.
• Familiar with Linux, have experience with containerization technologies and cloud computing concepts, and have strong hardware troubleshooting knowledge.
• You have worked closely with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
• You have experience with ticketing systems and analyzing data and are proficient in designing and implementing process workflows.
• You are familiar with tools and methods for creating and maintaining detailed documentation and have proven experience generating and reviewing client-facing reports.
• Leadership & Communication: Demonstrated leadership ability and excellent communication skills.
• Problem-Solving & Adaptability: Robust problem-solving skills and adaptability in a fast-paced environment
• Technical Abilities and Skills: Technical curiosity and an ability to assimilate complex technical concepts to better operational processes.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting hyper-growth stage that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act like an Owner
• Empower Employees
• Deliver Best-In-Class Client Experience
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and allows us to develop innovative solutions to complex problems. As we get set for take-off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave, and your Terms & Conditions associated with using CVs will be considered null and void.

Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.