Infrastructure Support Manager

Infrastructure Support Manager

Salary: up to £90,000 per annum

Location: London (2 days onsite per week)

Newly created role within a leading financial services firm. You'll require a strong service-oriented mindset but need to remain technical, and hands on, as you'll be leading a highly technical small 2^nd line support function. You will oversee IT operations, ensuring the smooth running of server infrastructure, Microsoft technologies, Azure Cloud, and networking.

Key responsibilities

• Lead, mentor, and develop the 2nd Line Support Team to deliver exceptional service
• Act as an escalation point for complex technical issues, bridging the gap between the Service Desk and Engineering teams
• Drive service improvements and implement efficient workflows to meet performance targets
• Conduct quarterly performance reviews and manage team development
• Collaborate with stakeholders to support the IT Infrastructure roadmap and identify opportunities for growth
• Foster a service-driven culture, ensuring effective change management processes

Skills and experience required

• A hands-on leader with a track record of managing 2nd/3rd Line Support Teams in a fast-paced environment
• Expertise in Wintel virtualisation, VMware, Azure Cloud operations, and network security infrastructure (Checkpoint, Cisco Meraki SD-WAN)
• Strong working knowledge of Windows Server, desktop operating systems, and scripting (PowerShell)
• Experience with ITSM ticketing systems and ensuring SLA compliance
• Relevant certifications such as VMware, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are highly desirable

If you have the required experience and are ready to take on this leadership role, apply now for immediate consideration.