Inside Sales Manager

Come and join one of the world’s leading luxury travel brands.

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

PURPOSE: Responsible for supporting the Abercrombie and Kent group external sales team in the UK and EMEA to produce and close quotes, production and distribution of monthly agency data,

organisation of sales meetings and roadshows and support the SVP and VP of sales in UK and

EMEA.

RESPONSIBILITIES:

• Work with the business analyst team to create and distribute monthly reporting for agency accounts
• Prepare and present key performance indicators at internal sales meetings
• Work closely with the DMC leads to gather offers and itineraries that will stimulate sales and engagement through the travel trade in the UK and EMEA
• Support the generation of quotes via our DMCs and help translate where possible
• Support our GSA in the Middle East with the facilitation of training and information
• Create an A&K VIP agent group and work with marketing to mail regular ideas to stimulate sales
• Support the sales team with legal contract management
• Act as key liaison between the external sales team and marketing to ensure all requirements are communicated and fulfilled
• Maintain up to date knowledge of competitors as provided by the external sales team

ABOUT YOU:

• 3+ years sales support experience
• Experience using excel and power BI, interrogating large data sets
• Some tour operating experience in the UK or EMEA would be useful
• Proven telephone manner / ability to screen and qualify potential buyers
• Some contract management experience
• Work effective in a Global Matrix reporting organisation.
• Cross-market knowledge including, UK&EMEA
• Hungry, ambitious & driven mentality
• Confident with data (excel/power BI etc)
• Power point
• Excellent oral, written, and interpersonal communications skills.
• Excellent organizational skills, attention to detail and analytical skills required.
• Core language English, another European language would be useful
• Self-starter

WHAT WE OFFER:

• Competitive salary plus commission or annual bonus plan (depending on role)
• Hybrid Working
• Enhanced Paid Parental Leave – 18 weeks full pay
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program – includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

Why work for A&K

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.