Inside Sales Representative

Location: Bridgwater, UK

Salary: £30,000 per annum + Discretionary 20% Performance Related Bonus

Benefits: 26 days holiday (increasing with service), day off for your birthday,

pension, life assurance, private healthcare, smart casual dress, free onsite

parking.

Company Overview

Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances, specialising in bladder and bowel products for managing both acute and chronic conditions. We also provide a range of bandages and garments for treating wounds and chronic skin conditions. With over 800 employees across the UK, China, and India, we serve the NHS and deliver directly to patients' homes through Nightingale Home Delivery.

Our focus is on creating simple, discreet products that improve quality of life. We develop solutions in collaboration with clinicians and patients and manufacture them at our CA, CE, ISO, and US FDA approved facilities. At Clinisupplies, we put people living with bladder and bowel conditions at the heart of everything we do, and we’re committed to delivering value through

high-quality products and exceptional customer care.

Role Overview

Clinisupplies are transforming products and services to help people with continence challenges live more freely, and we love what we do. We are a fast-paced and exciting Med Tech company, and we are passionate about providing life-changing products to consumers. Everyone here feels part of our success story, which has grown over the years.

Clinisupplies is seeking an Inside Sales Representative to join our team in Bridgwater. If you are passionate about providing life-changing products and delivering excellent customer service, this could be the role for you.

As part of our growing team, you’ll play a vital role in supporting the growth of consumer retention and product/service acquisition. You’ll provide exceptional support through outbound calls and marketing campaigns, helping customers feel confident and informed about the products they need to manage their condition.

Your performance in this role will contribute to top-line revenue growth, as you will be influencing our consumer retention level, product acquisition, and profitability.

Key Responsibilities

• Build and develop initial relationships with consumers.
• Qualify potential sales opportunities via telephone and email.
• Follow up on leads and develop new sales opportunities.
• Upsell products and services to existing and potential customers.
• Explain and demonstrate product features and functions.
• Manage a portfolio of leads from various sources, optimising business opportunities.
• Use commercial acumen to nurture leads and drive sales.
• Respond to customer queries, resolve concerns, and provide additional information.
• Win back inactive customers through telesales.
• Meet monthly outbound call targets, sales goals, and KPIs.
• Collaborate with market managers, Consumer Service, and the Inside
• Sales team to exceed sales and efficiency targets.
• Stay up to date with product knowledge and updates.
• Maintain accurate records of activities in SAP CRM and keep lead databases updated.

Experience & Skills Required

• Experience in a telephone-based customer service role, handling multiple calls and emails.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent customer service skills with strong verbal communication and active listening.
• Self-motivated, results-driven, and able to work independently and as part of a team.
• Strong organisational and time-management skills.
• Proficient in using multiple systems at once.
• Intermediate IT skills (Microsoft Office).
• Experience in medical or clinical settings is a plus.

If you’re excited about the opportunity to make a difference and contribute to the success of Clinisupplies, we would love to hear from you!

Clinisupplies is an equal opportunities employer. We positively encourage applications from candidates of all backgrounds regardless of sex, race, disability, age, sexual orientation, gender reassignment,