Internal Account Manager - Food

Our team in Glasgow currently has an opening for an Internal Account Manager within the Food Team.

Your Role and Responsibilities:

• Develop and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, building strong, trusting relationships to ensure long-term loyalty.
• Understand Client Needs: Deeply understand each client’s specific goals, needs, and challenges to offer tailored solutions that add value.
• Manage Sales Cycle and Account Growth: Identify growth opportunities within existing accounts, such as upselling or cross-selling, and ensure that sales targets are met.
• Problem Solving and Conflict Resolution: Address and resolve any client issues or complaints promptly and effectively to maintain high satisfaction.
• Coordinate with Internal Teams: Collaborate with other departments (such as sales, marketing, customer service, and operations) to ensure client expectations are met and deliverables are timely and of high quality.
• Report and Analyse Performance: Prepare account performance reports, track key metrics, and analyse results to optimise account management strategies.
• Identify New Business Opportunities: Spot potential growth opportunities, whether by expanding current accounts or bringing in new business based on existing relationships.
• Meet Targets and KPIs: Ensure that sales targets and other KPIs are achieved, such as customer retention rates and satisfaction levels.
• Maintain Records in CRM: Keep client information up-to-date in Customer Relationship Management (CRM) systems, ensuring that all data is accurate and accessible for the team

Experience:

• Previous experience as an Account Manager within the Food industry or similar
• Proven track record in building sales figures and margins within a competitive and mature market
• Experience of B2B Sales

Knowledge:

• Strategic relationship management
• Food Industry
• Selling principles

Personal Skills & Attributes:

• Tenacious and Driven Sales Person
• Goal & Budget Driven
• Demonstrate effective sales techniques
• Organise the day-to-day sales activities of the key accounts
• Ability to engage and enrol a varied customer base
• Contribute effectively in a target driven environment.
• Pragmatic approach
• Prioritise, delegate, monitor and follow up.
• Communicate well at all levels both internal and external

Interested?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organisation. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.