Internal Communication Manager

London, England, United Kingdom

12/5/2024

Job Title: Internal Communications Manager

Location: Head Office, 2 Cavendish Square, London

Full time 37.5 hours per week, on-site.

Permanent

Salary: Competitive with a range of exceptional benefits

We’re looking for an Internal Communications Manager to join our Corporate Marketing team based in London.

Working as part of a welcoming, supportive, and inclusive team, you will be responsible for crafting clear, engaging, and informative content that resonates with our employees. Your work will be crucial in ensuring that our internal messages are consistent, aligned with our company's values, and effectively delivered across all internal communication channels.

The Internal Communications Manager is responsible for reviewing the current staff newsletters and other internal collateral to define the best suitable strategy going forward and to ensure all content is gathered across all of our hospitals. This role requires an excellent communicator, who can deliver key messages effectively ensuring consistent, clear, and compelling communication across the organisation.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. Whatever your role, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in our corporate marketing team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What You’ll Do

Strategy development:

• Review current staff newsletters and communications that are created and distributed
• Collaborate with senior leaders and hospital CEOs to create communication plans that support key business objectives and initiatives
• Develop a staff communications plan for our hospitals that delivers relevant, consistent and effective key messages
• Ensure content is gathered and distributed through effective staff communications
• Create a content process that enables content sharing on various platforms across the organisation
  
  

Content Creation And Management

• Write, edit, and proofread various types of internal communications
• Produce, edit, and distribute high-quality internal communications, including eNewsletters and emails
• Manage the content calendar to ensure timely and relevant communication to all employees
• Ensure all internal communications are consistent in tone, style, and messaging
  
  

Stakeholder Collaboration

• Build strong relationships with senior leaders and hospital CEOs to ensure effective, relevant and engaging communications.
• Work closely with cross-functional teams including Culture, Communications, Engagement, HR, Marketing, Social Media and Operations to ensure alignment and consistency in internal messaging.
• Act as a liaison between employees and senior management, gathering feedback and facilitating two-way communication.
  
  

Reporting And Analytics

• Track and analyse the effectiveness of internal communication initiatives through metrics and employee feedback.
• Provide regular reports to senior management on the impact of communication strategies.
  
  

What You’ll Bring

• 5+ years prior experience in internal communications in large, diverse organisations, preferably with a focus on corporate communications.
• Healthcare experience is an asset.
• Excellent writing, editing, and proofreading skills.
• A relevant degree or writing qualification.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Strong interpersonal skills with the ability to build relationships at all levels of the organisation
• Proficiency in content management tools, digital and printed newsletter creations
• Attention to detail and commitment to high-quality work.
  
  

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritises both your mental and physical wellbeing.

Benefits

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As Internal Communications Manager, you’ll be eligible for:

• 25 days’ holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private health insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season ticket loan and “Cycle to Work” scheme
• Group life assurance from Day One
• Critical illness cover
• Enhanced maternity and paternity pay
• Corporate staff discount for all facilities including maternity packages at The Portland Hospital
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers
  
  

Diversity and inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.