Internal Communications Specialist

About The Role

Working in our People Experience team and reporting to the Internal Communications and Engagement Lead, this role supports the promotion of Motability Operations (MO’s) story internally, ensuring that information is conveyed in an engaging and compelling way, using multiple channels and across all teams within the business.

The overall objective of this role is to engage all employees within MO by sourcing, creating, and delivering news and updates to enable them to do their best work.

Responsibilities

• Collect and create content from all departments across business and develop ‘reporter style’ relationship with key stakeholders.
• Manage content shared on MO’s digital channels by ensuring news stories are timely, relevant and reflect what’s going on across the business.
• Support the delivery of face-to-face internal communication events such as employee roadshows, networking events, celebration days, conferences.
• Support the delivery of the internal communications channel strategy to create greater engagement with MOConnect (MO’s intranet), to support the ambition of MOConnect becoming the ‘go-to’ communications source.
• Design and deliver creative communications content across several channels including videos, webinars, podcasts, articles, and blogs.
• Ensure the internal communications calendar is always up to date and shared with relevant stakeholders.
• Act as an internal reporter within MO, seeking out stories and building relationships across the business.

About You

You will play a key role in the way Motability Operations is understood and talked about internally.

This Role Will Suit You If

• You are passionate about delivering successful internal communications.
• You are creative, inquisitive, and able to take complex information and translate it into compelling plain English.
• You have outstanding written and verbal communication skills.
• You have outstanding interpersonal skills, enjoy working collaboratively and can build relationships across all levels of an organisation.
• You are comfortable working in a fast-paced environment, applying sound judgement and acting on your own initiative, adapting to change and new challenges as required. You are a highly organised individual and possess the ability to manage multiple projects, priorities, and deadlines.
• You are focussed on attention to detail and time management.

Minimum Criteria

• Previous experience of creating and managing communications content preferably on digital channels
• Demonstrable experience of running successful internal communications campaigns.
• A keen eye for detail and excellent writing and editing skills.
• Ability to work effectively with many different internal stakeholders.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations Team Member, You Can Expect

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.