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Job Purpose
The role is to support UK&I Sales team, playing an integral role in the coordination of sales in conjunction with our internal teams and providing valued customer satisfaction.
Key Responsibilities as Internal Sales Support Executive:
The Internal Sales Support Executive supports the UK&I Sales Team. This role is required to closely assist the Sales team and deliver high quality sales and admin support as well as data and reporting insight on a monthly, quarterly, yearly and ad hoc basis.
The detailed responsibilities are listed below.
Support Internal/External sales partners
- Authorised and target accounts within the region to achieve sales goals.
- regional field based sales team with quotations and marketing information.
- identify business opportunities amongst current customers.
- To work closely with our Marketing team to entice existing customers & encourage new customers, by organising activities & events that inform & inspire them to work with Hanwha Vision Europe as their preferred partner of choice
Updating CRM
- Assist in keeping customer and project data within CRM system up to date
- First point of contact for user support for CRM
- Assist to resolve issues and improve CRM based on user feedback
Project Pricing & Quotation
- Arrange and communicate the appropriate internal approvals for special/project pricing on products
- Create and manage approved project pricing matrix
Quotation
- Monitor and archive them within shared folder
- Archive / Update quotations and approved documents in CRM
Liaise / Respond to All Relevant Enquiries
- Respond to sales enquiries received via the Sales team and/or directly from the Customers
- Support with Customer Loan and Sample Approval Requests
- Assist with the following queries, issues & leads
- Other ad hoc duties associated with the support role
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Skill Requirements:
- Educated to degree level
- Experience using CRM systems
- Generally, computer literate with strong Microsoft Office skills, with particular focus on Excel and PowerPoint
- Excellent communication skills, with the ability to communicate effectively at all levels of the business and with customers in a clear and concise manner
- Strong administration and organisation skills
- Positive, can do attitude
- Ability to remain calm and work in a dynamic and fast paced environment
- Exceptional attention to detail
- Excellent level of spoken and written English
- Clean Driving License
