International Account Manager

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

The role involves undertaking research into the requirements of environmental compliance legislation overseas, confirming companies’ obligations and assisting with their compliance.

What will I be doing?

As an International Account Manager, you will be responsible for ensuring customers’ compliance outside of the UK, by:

• Being the first point of contact for incoming phone calls and emails
• Explaining and selling international services to prospective clients
• Following up all leads and opportunities and attending sales meetings where necessary
• Developing a good understanding of the requirements placed on organisations, so that swift and accurate responses can be provided
• Understanding legislation to a high level, in order to manage companies’ compliance on their behalf
• Ensuring clients have a clear understanding of their obligations under various international legislation
• Completing legal documentation, coordinating with various authorities, schemes, and the client
• Understanding compliance requirements (often in multiple countries) and building relationships with key contacts
• Ensuring diplomacy and professionalism to maximise third party relations
• Maintaining up to date knowledge of EU and non-EU regulations

About you

You will have:

• Excellent organisational skills, and customer service standards
• Competency to multitask, prioritise and manage own workload with limited supervision
• Confident, positive, proactive, enthusiastic nature
• Excellent written and verbal communication skills
• Educated to degree level or equivalent is desirable

Flexible Working

We believe that your working life should work for you. Part-time work can be a great way to balance your work and personal life, and we are committed to providing our employees with flexible work arrangements. We are happy to consider part-time working for this position. We are open to a variety of arrangements so if you are interested in working part-time, please indicate your preferred hours in your application.

Are you looking to return to work after a career break career break? We understand that returning from a career break can be daunting, and we are committed to helping you get back into the workplace. For this role we can offer coaching and support to help refresh your knowledge and skills. If this is relevant for you, please let us know on your application form.

Benefits & Rewards

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays
• Option to buy and sell up to 10 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives
• Volunteering day

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date