International Field Services Engineer - Luton

Luton, England, United Kingdom

12/20/2024

ESP Global Services are currently recruiting an International Field Services Engineer to join our team. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the International Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located around the world. This role will be based on home but primarily supporting our customers onsite within Europe.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A Snapshot Of What You Will Be Doing

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
• Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner
• Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
• Escalate problems to the appropriate next level of support when necessary
  
  

What are we looking for?

• Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
• Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
• Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
• May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
• Able to work in various locations at short notice.
• Flexibility to occasionally workdays and night shifts across a 12-hour shift pattern, as we support airports 24/7.
• Good written and oral communications skills with customers and management.
• Strong customer service ethos.
• 5 years UK working or educational history which can be referenced for airside clearance checks.
  
  

We offer:

This role will be working Monday - Friday 9am-5:30pm and will require flexibility for international travel and transition to working days and night shifts across a 12-hour shift when required, as we support airports 24/7.

ESP offers a basic salary up to £30,000 - £32,000 + international allowance + mileage + pension, life assurance and access to ongoing training and career development.

Who Is ESP

ESP has been providing customized IT support solutions to businesses around the world for 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.

Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.

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