Interviewer Manager - National
Location
London, England, United Kingdom
Posted At
4/15/2025
Advertise with us by contacting: [email protected]
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Description
Dundee/Angus, Lothian, Scottish Borders/ Northumberland, County Durham/Darlington, Sheffield/Rotherham/Barnsley, Hertfordshire/Essex, Inner London, Epsom and Ewell/Reigate and Bandstead, Slough/Buckinghamshire, Bournemouth/Wiltshire, Bath/Swindon/Cheltenham, Hampshire, West Sussex.
Job Summary
This is an Executive Officer (EO) Grade positions for an Interviewer Manager. Travel to the areas you cover, will be expected as required by operational needs which could be as regularly as weekly. The Inner London payrate applies to applicants living within a 10-mile radius of WC2 5HS; The Outer London payrate applies between 10 miles and 18 miles radius of WC2 5HS. If you reside beyond 18 miles from WC2 5HS, the pro-rate salary will be at the national rate.
You would need to work within either one of these locations:
Region 1 - Dundee/Angus
Region 2 - Lothian
Region 2 - Scottish Borders/ Northumberland
Region 2 - County Durham/Darlington
Region 3 - Sheffield/Rotherham/Barnsley
Region 7 - Hertfordshire/Essex
Region 9 - Inner London
Region 9 - Epsom and Ewell/Reigate and Bandstead
Region 10 - Inner London
Region 10 - Slough/Buckinghamshire
Region 11 - Bournemouth/Wiltshire
Region 11 - Bath/Swindon/Cheltenham
Region 12 - Hampshire
Region 12 - West Sussex
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative, and inclusive Civil Service profession that sits at the heart of public service delivery.
These posts sit within the Social Surveys Field Collection (SSFC) which delivers many of Great Britain’s largest social surveys. Our purpose is to provide high quality data to underpin core National Statistics and the wider statistical system. While much of ONS relies on them for outputs and statistical bulletins, the statistics we generate also support research, policy development and decision-making across the public and private sectors. The Social Survey Collection Division is one of the largest divisions within ONS, with approximately 1,400 colleagues.
Underpinning all this work is our mission statement, which reads: "We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom.
Job Description
There is a requirement to work a minimum of 30 hours per week across 4 days.
Interviewer Managers manage a team of up to 15 interviewers carrying out a range of social surveys with members of the public in the local geographical location.
Interviewer Managers (IM) are equivalent to the Executive Officer (EO) grade and are placed on Homeworking contracts.
Responsibilities
The role will include:
Interviewer Managers manage a team of up to 15 interviewers carrying out a range of social surveys with members of the public in the local geographical location.
Interviewer Managers (IM) are equivalent to the Executive Officer (EO) grade and are placed on Homeworking contracts.
The Role Will Include
Essential Criteria
A car, driving license (full UK or EU full member state equivalent) and internet connection at your residential address are essential requirements for this post.
Behaviours
We'll assess you against these behaviours during the selection process:
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Artificial Intelligence (AI)
All applicants will have access to AI resources, it is therefore important to remember these tools, although helpful in streamlining the writing process, cannot fully understand the organisational context, or requirements for the role you are applying for.
To maintain authenticity and credibility of the application process, should you choose to use generative AI tools, you need to ensure the information you provide in your supporting evidence accurately reflects your skills, knowledge, and experience.
ONS does not advocate relying solely on generative AI to write your application. Doing so may negatively impact your chances of success during the selection process.
If you are invited to interview, please be aware the use of AI tools is prohibited and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Applicant Support
Number of Stages: 2 stage process
Stage 1: Application
Stage 2: Interview
Stage 1 – Application
The assessment process at the application stage will be based on your work history, skills, experience, CV, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.
A personal statement is required at application stage, it states the maximum wordcount allowed, which should not be exceeded. Where it is a requirement to make a personal statement, you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).
Please note that Success Profiles Behaviour examples are not required at this stage of the application process.
In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.
Stage 2 – Interview
If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.
Interviews may be in person or via Microsoft Teams.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
The Sift will be conducted from 06/05/2025
Interviews will be conducted from 19/05/2025
For the full terms and conditions of the post, please see attachment.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission
Job Summary
This is an Executive Officer (EO) Grade positions for an Interviewer Manager. Travel to the areas you cover, will be expected as required by operational needs which could be as regularly as weekly. The Inner London payrate applies to applicants living within a 10-mile radius of WC2 5HS; The Outer London payrate applies between 10 miles and 18 miles radius of WC2 5HS. If you reside beyond 18 miles from WC2 5HS, the pro-rate salary will be at the national rate.
You would need to work within either one of these locations:
Region 1 - Dundee/Angus
Region 2 - Lothian
Region 2 - Scottish Borders/ Northumberland
Region 2 - County Durham/Darlington
Region 3 - Sheffield/Rotherham/Barnsley
Region 7 - Hertfordshire/Essex
Region 9 - Inner London
Region 9 - Epsom and Ewell/Reigate and Bandstead
Region 10 - Inner London
Region 10 - Slough/Buckinghamshire
Region 11 - Bournemouth/Wiltshire
Region 11 - Bath/Swindon/Cheltenham
Region 12 - Hampshire
Region 12 - West Sussex
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative, and inclusive Civil Service profession that sits at the heart of public service delivery.
These posts sit within the Social Surveys Field Collection (SSFC) which delivers many of Great Britain’s largest social surveys. Our purpose is to provide high quality data to underpin core National Statistics and the wider statistical system. While much of ONS relies on them for outputs and statistical bulletins, the statistics we generate also support research, policy development and decision-making across the public and private sectors. The Social Survey Collection Division is one of the largest divisions within ONS, with approximately 1,400 colleagues.
Underpinning all this work is our mission statement, which reads: "We are a flexible and diverse community of data collection experts, and our mission is to collect and deliver high quality, trusted social survey data from the public, utilising robust, sustainable and innovative processes to paint a picture of rapidly changing life in the United Kingdom.
Job Description
There is a requirement to work a minimum of 30 hours per week across 4 days.
Interviewer Managers manage a team of up to 15 interviewers carrying out a range of social surveys with members of the public in the local geographical location.
Interviewer Managers (IM) are equivalent to the Executive Officer (EO) grade and are placed on Homeworking contracts.
Responsibilities
The role will include:
- Support and monitor interviewer performance against agreed survey and interviewing guidance, being prepared to work extensively with each interviewer in the field to provide support and build capability.
- Interpret, act on and feedback results of management information within the team to maximise flexibility, response and quality of the survey outcomes.
- Provide effective communications to team and to colleagues as required.
- Ensure conduct, under-performance and attendance matters related to staff in team are pursued and dealt with in line with ONS policy and procedures, escalating difficult cases to the HEO (Field Operations Manager).
- Ensure effective and efficient use of own and team's time and travel in line with central guidance and the most economic use of travel and subsistence.
- Work closely with IM team to ensure consistent procedures and practices are aligned to the strategic direction of the Field Community.
Interviewer Managers manage a team of up to 15 interviewers carrying out a range of social surveys with members of the public in the local geographical location.
Interviewer Managers (IM) are equivalent to the Executive Officer (EO) grade and are placed on Homeworking contracts.
The Role Will Include
- Support and monitor interviewer performance against agreed survey and interviewing guidance, being prepared to work extensively with each interviewer in the field to provide support and build capability.
- Interpret, act on and feedback results of management information within the team to maximise flexibility, response and quality of the survey outcomes.
- Provide effective communications to team and to colleagues as required.
- Ensure conduct, under-performance and attendance matters related to staff in team are pursued and dealt with in line with ONS policy and procedures, escalating difficult cases to the HEO (Field Operations Manager).
- Ensure effective and efficient use of own and team's time and travel in line with central guidance and the most economic use of travel and subsistence.
- Work closely with IM team to ensure consistent procedures and practices are aligned to the strategic direction of the Field Community.
Essential Criteria
- Accountable leadership, the ability to make balanced decisions at pace in line with business objectives and operational change.
- Performance Management through effective feedback and coaching to develop capability.
- Leadership skills ability to influence a remote team to deliver operational goals whilst creating an inclusive environment.
- Highly organised and able to manage conflicting priorities effectively to tight deadlines.
- An understanding of delivery within a survey operation.
A car, driving license (full UK or EU full member state equivalent) and internet connection at your residential address are essential requirements for this post.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Working Together
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Artificial Intelligence (AI)
All applicants will have access to AI resources, it is therefore important to remember these tools, although helpful in streamlining the writing process, cannot fully understand the organisational context, or requirements for the role you are applying for.
To maintain authenticity and credibility of the application process, should you choose to use generative AI tools, you need to ensure the information you provide in your supporting evidence accurately reflects your skills, knowledge, and experience.
ONS does not advocate relying solely on generative AI to write your application. Doing so may negatively impact your chances of success during the selection process.
If you are invited to interview, please be aware the use of AI tools is prohibited and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Applicant Support
Number of Stages: 2 stage process
Stage 1: Application
Stage 2: Interview
Stage 1 – Application
The assessment process at the application stage will be based on your work history, skills, experience, CV, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.
A personal statement is required at application stage, it states the maximum wordcount allowed, which should not be exceeded. Where it is a requirement to make a personal statement, you should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).
Please note that Success Profiles Behaviour examples are not required at this stage of the application process.
In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.
Stage 2 – Interview
If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.
Interviews may be in person or via Microsoft Teams.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
The Sift will be conducted from 06/05/2025
Interviews will be conducted from 19/05/2025
For the full terms and conditions of the post, please see attachment.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Kate Fernandes
- Email : [email protected]
- Email : [email protected]
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission
Advertise with us by contacting: [email protected]
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