iOps Regional PMO Europe

Harrow, England, United Kingdom

4/4/2023

About Us

Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.

As the Consulting business of Xoriant, We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem. Xoriant (Parent entity) started in 1990 and is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. Xoriant is backed by ChrysCapital, a leading private equity firm. Our strengths are now combined with Xoriant’s capabilities in AI & Data, cloud, security and operations services proven for 30 years.

We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".

We have an experienced consulting team of over 450+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.

Job Description

Job Description:

This is an exciting opportunity to join the iOps Transformation programme – a programme which is transforming the plan to cash activities across Unilever as part of UniOps Future Fit Operations change agenda. You’ll be part of a team who is responsible for ensuring that the programme runs to plan and is successfully delivered in markets. Specifically, you will coordinate the overall delivery, including tech market activity within the European region. You will be the interface between the core programme (incl. Process Excellence, Project Teams, tech Platforms) and market leads in UKI, France, Italy, Spain, Nordics, DACH and Eastern Europe. You will take a lead in supporting planning in the region, reporting on progress and managing all risks and issues working with the Regional Leads and global PMO, tech Platform and global/local project teams and the iOps tech Market Activation Lead in Europe. You will also help to embed the tech Runway in the markets (the iOps transition methodology), identify and respond to change management challenges, forge an atmosphere of collaboration and learning in Europe and act as a point of contact and support for the markets.

Main Purpose Of Job

• Perform core PMO activities across the transfer and transform elements of the programme for the markets in Europe: manage status reporting and status meetings, as well as risk and issue management.
• Support planning in the markets for tech deliveries in close dependency with EU PMO and market transfer activities, as well as key deliverables and activities such as Business Case and Stage Gate reviews for tech deployments
• Act as a custodian of the Runway. Ensure that the Runway is embedded into the markets.
• Ensure that the iOps programme successfully ‘lands’ in the markets and that elements of the programme are delivered in a controlled way (following appropriate governance practices)
• Identify change management challenges, and flag to the central team to devise appropriate interventions.
• Foster a culture of learning and collaboration across the region, including running lessons learned sessions with markets in partnership with the central team.
  
  

Key Accountabilities

• Act as the tech programme management office lead for Europe: manage status reporting and status meetings, as well as risk and issue management. Report into the iOps Tech Market Activation Lead to ensure complete alignment and to provide real insight or raise escalations. Ensure markets complete the global status reports to the appropriate level of quality.
• Support planning in the markets. Ensure that the wider programme integrated plans are taken into account when supporting markets on planning, ensuring we are not creating bottle necks from a resourcing perspective.
• Act as an interface between the market and the central programme resources in tech and process excellence to ensure that the markets can draw on the appropriate skills from the design/tech teams etc at the right time. Support planning of specific workshops on tech design to ensure the right Pillar leads are lined up to support.
• Act as a tech Runway SME for the markets. Provide informal training when required. Ensure that markets are following the Runway and flag any deviations.
• Ensure that governance processes are followed and as part of that, support key activities such as Business Case development and stage gate reviews. Set up governance models or strengthen where required or lacking, esp. cross pillar/integrated view and planning for Europe to deliver and land the tech agenda and various sub programs.
• Support the cascade of communications in the market. Flag issues in terms of market engagement.
• Support the tech market activation team in defining and setting up strategic plans: integrated re-planning/reviews of tech agenda, feasibility studies of new tech/acceleration programs into Europe including setting up project plans.
• Support in defining tech improvement plans for effective and efficient deployments, defining KPI’s to measure success in EU IOPS implementation.
• Support setting up a finance/cost governance structure (e.g. quarterly tech forecast and handshakes and reportings), cost change controls and communications, benchmarking and improving visibility of cost breakdowns with IOPS Finance/IOPS tech Finance BPs
• Identify change management gaps and actively raise to the central change team / work with the central change team to ensure that interventions are created.
• Create a culture of learning and collaboration within the market. Manage in-market connects and cross market connects. Run lessons learned sessions on behalf of the central team.
  
  

Requirements

Experience and qualifications required:

• 3+ years’ experience in projects & programmes (ideally where there has been a technology and organisation change impact)
• Skilled in PMO capabilities
• Risk and issues management
• Status reporting
• Stakeholder management
• Roadmap building, tracking & reporting.
• Milestone management
• Microsoft projects a benefit
• Experience in managing agile programmes is an advantage.
• Must have strong stakeholder management skills.